Selected papers from the 3rd Shanghai International Library Forum / editor, Stephen O'Connor.

Format:

Book

Author/Creator:

Shanghai International Library Forum (3rd : 2006 : Shanghai, China)

Contributor:

O'Connor, Stephen.

Series:

Library management (Bradford, West Yorkshire, England) ; v. 28, no. 1/2.

Library management (Bradford, England), 0143-5124 ; v. 28, no. 1/2

Management innovation and library services ; pt. 2

Language:

English

Subjects (All):

Library science--Congresses.

Library science.

Information science--Congresses.

Information science.

Physical Description:

1 online resource (1 v.)

Edition:

1st ed.

Place of Publication:

[Bradford, England] : Emerald, 2007.

Language Note:

English

Summary:

The second of two e-books comprising selected papers from the 3rd Shanghai International Library Forum (2006). Covers subjects such as leadership, volunteering, customer service, TQM in libraries, and working with Generation D.

Contents:

Cover

CONTENTS

EDITORIAL ADVISORY BOARD

Fostering innovation in library management and leadership

Engaging active citizenry among Singaporeans, young and old, at the Singapore public libraries

Study and analysis of information on the reader's potential discontent in an academic library

Developing knowledge innovation culture of libraries

Embracing customer service in libraries

The heretical library manager for the future

Investigation and analysis of current use of electronic resources in university libraries

Working with Generation-D: adopting and adapting to cultural learning and change

Research on reader self-service in a public library

Note from the publisher.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references.

ISBN:

1-280-84731-X

9786610847310

1-84663-349-4

OCLC:

808611154