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The TQM journal [electronic resource] : the international review of organizational improvement. Volume 20, Number 2, Selected papers from the 10th International QMOD Conference / guest editor: Su Mi Dahlgaard-Park.
- Format:
- Book
- Series:
- Total Quality Management - Volume 20, Edition 2
- The TQM journal ; v. 20, no. 2
- Language:
- English
- Subjects (All):
- Quality control.
- Quality assurance.
- Production management.
- Physical Description:
- 1 online resource (87 p.)
- Edition:
- 1st ed.
- Place of Publication:
- [Bedford, UK] : Emerald Group Pub., 2008.
- Language Note:
- English
- Summary:
- The papers in this e-book have been selected from the 10th International QMOD (Quality Management and Organisational Development) conference.
- Contents:
- Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Reviewing the European excellence model from a management control view; Quality management and business excellence, customers and stakeholders; When the pursuit of quality risks innovation; Quality, service-dominant logic and many-to-many marketing; What does ethical behaviour mean in management activities?; Are you viewing, mapping or managing your processes?
- Notes:
- Description based upon print version of record.
- Includes bibliographical references.
- ISBN:
- 1-281-38536-0
- 9786611385361
- 1-84663-817-8
- OCLC:
- 244486060
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