The multinational alliance for the advancement of organizational excellence : 3rd international conference, University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information / Guest editor, Professor Doug Hensler.

Format:

Book

Contributor:

Hensler, Doug.

Series:

Measuring business excellence ; v. 7, no. 2

Language:

English

Subjects (All):

Benchmarking (Management).

Total quality management.

Physical Description:

1 online resource (114 p.)

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2002.

Language Note:

English

Summary:

There are two events about which we report in this issue. First, as wasthe case last year, this special issue of Measuring Business Excellenceconsists of a selection of papers presented at the International ResearchConference of the Multinational Alliance for the Advancement of OrganisationalExcellence (MAAOE).

Contents:

Contents; Editorial; Innovation assessment as a management information tool: a case study; Assessment methodology to prioritize knowledge management related activities to support organizational excellence; Excellence in knowledge management: an empirical study to identify critical factors and performance measures; The predictive power of intangibles; Exploring the customer feedback process; Business excellence initiatives; The relationship between networking practices and business excellence;

Notes:

Description based upon print version of record.

ISBN:

1-280-51174-5

9786610511747

1-84544-552-X

OCLC:

61744731