Managing quality in e-operations / guest editor Christopher Seow.

Format:

Book

Contributor:

Seow, Christopher.

Series:

The TQM magazine ; v.15, no. 3

Language:

English

Subjects (All):

Electronic commerce.

Quality control.

Physical Description:

1 online resource (91 p.)

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2003.

Language Note:

English

Summary:

This collection of papers discusses quality of operations management in dot.com businesses as a contributing factor to their long-term sustainability. The premise considered is that the recent spate of dot.com failures is due not to a lack of information technologies (IT) competencies, or marketing flair, but to a lack of quality management - and the management of quality - in these businesses.

Contents:

Contents

Abstracts &amp

keywords

Guest editorial

E-quality in an integrated enterprise

Quality and electronic commerce

The building blocks of an operations strategy for e-business

A service quality framework for Web-based information systems

Implications of B2B marketplace to supply chain development

E-business: the illusion of automated success

The return of online grocery shopping

Reengineering construction business processes through electronic commerce.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-280-51198-2

9786610511983

1-84544-577-5

OCLC:

133162868