Benchmarking and best practices in industrial service business / guest editors, Marko Kohtamäki and Petri Helo.

Format:

Book

Contributor:

Kohtamäki, Marko, editor.

Helo, Petri, editor.

Series:

Benchmarking: An International Journal: Volume 22, Issue 2

Benchmarking : An International Journal, 1463-5771 ; Volume 22, Number 2

Language:

English

Subjects (All):

Benchmarking (Management).

Physical Description:

1 online resource (167 p.)

Edition:

2nd ed.

Place of Publication:

[Bradford, England] : Emerald, 2015.

Language Note:

English

Summary:

This ebook includes eight papers demonstrating different aspects of how businesses are transforming toward offering services and product service combinations. The first four chapters are related to service value creation, maintenance and the use of technology in industrial services. The final four chapters focus on supply chain issues.

Contents:

Cover; Editorial advisory board; Industrial services - the solution provider's stairway to heaven or highway to hell?; Strategic roles of service sites: application of Ferdows's model; A decision support system to evaluate the business impacts of machine-to-machine system; Meteorological information service support system in wind park application; Service productivity in different industries - an empirical investigation; Assessing value co-creation and value capture potential in services:a management frame work

Applications of benchmarking and classification framework for supplier risk managementEmpirical study of measuring supply chain performance; An innovative framework for performance analysis of members of supply chains

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on online resource; title from PDF cover (ebrary, viewed April 20, 2015).

ISBN:

1-78560-025-7

OCLC:

908074878