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Electronic commerce in the retail sector : from exploratory channel to strategic necessity / guest editors Neil F. Doherty and Fiona Ellis-Chadwick.
- Format:
- Book
- Series:
- Volume 34, Issue 4 & 5
- International Journal of Retail & Distribution Management ; v.34, no. 4/5
- Language:
- English
- Subjects (All):
- Electronic commerce.
- Retail trade--Management.
- Retail trade.
- Physical Description:
- 1 online resource (197 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Bradford, England : Emerald Group Publishing, c2006.
- Language Note:
- English
- Summary:
- Whilst the Internet is already exerting a considerable impact upon society, in general, it is in the arena of trade and commerce that the Internet's most significant influence has been witnessed. As global competition intensifies, an organization's effective operational performance, and competitive positioning have become more dependent upon its ability to successfully exploit information technologies. Against this background, the Internet, through its high levels of connectivity, reach and adoption, has probably become the most influential of the vast array of technologies available to busine
- Contents:
- Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Comparing e-service performance across industry sectors; The provision of delivery information online: a missed opportunity; Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers; Cross-industry analysis of consumer assessments of internet retailers' service performances; E-shopping lovers and fearful conservatives: a market segmentation analysis; Why consumers hesitate to shop online; The UK grocery business: towards a sustainable model for virtual markets
- E-commerce adoption in the retail sector: empirical insightsApplying the technology acceptance model to the online retailing of financial services; New perspectives in internet retailing: a review and strategic critique of the field
- Notes:
- Description based upon print version of record.
- ISBN:
- 1-280-54729-4
- 9786610547296
- 1-84544-987-8
- OCLC:
- 71557258
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