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Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.
- Format:
- Book
- Series:
- Journal of service theory and practice
- Journal of Service Theory and Practice, 2055-6225 ; Volume 25, Number 2
- Language:
- English
- Subjects (All):
- Customer services--Management.
- Customer services.
- Customer services--Management--Congresses.
- Physical Description:
- 1 online resource (124 p.)
- Edition:
- 2nd ed.
- Place of Publication:
- [Bradford, England] : Emerald, [2015]
- Language Note:
- English
- Summary:
- The Naples Forum on Service is a biennial research conference. The three past forums have been characterized by original and stimulating discussions upon the forum themes with the three scientific pillars represented by Service Dominant logic, Network & Systems Theory and Service Science (look for updates at www.naplesforumonservice.it). The environment, the organization and forum settings have been designed to favor co-creation and to foster concrete debate upon service advances in a rigorous but creative manner. The Naples Forum on Service spirit has been granted attention worldwide and the
- Contents:
- Cover; Editorial advisory and review boards; Guest editorial; The role of balanced centricity in the Spanish creative industries adopting a crowd-funding organisational model; Organizational learning in an innovation network; Buyer-seller interaction in facility services; Transcendence for business logics in value networks for sustainable service business; Being social for social: a co-creation perspective; Prosumer motivations in service experiences
- Notes:
- Description based upon print version of record.
- Includes bibliographical references at the end of each chapters.
- Description based on online resource; title from PDF cover (ebrary, viewed April 27, 2015).
- ISBN:
- 1-78560-049-4
- OCLC:
- 909899545
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