Performance measurement and management of professional and knowledge work.

Format:

Book

Series:

International Journal of Productivity and Performance Management : Volume 64, Issue 4

International Journal of Productivity and Performance Management, 1741-0401 ; Volume 64 Number 4

Language:

English

Subjects (All):

Performance--Measurement.

Performance.

Performance standards.

Personnel management.

Physical Description:

1 online resource (151 p.)

Edition:

1st ed.

Place of Publication:

[Bradford, West Yorkshire, England] : Emerald, [2015]

Language Note:

English

Summary:

This e-book contains seven chapters that capture the state-of-the-art in performance measurement and management of professional and knowledge work. (1) The famous comment from Solow (1987) ""you can see the computer age everywhere but in the productivity statistics"" sums up the so-called ""productivity paradox"" where the link between IT investment and increased productivity is ambiguous. The first chapter looks to clarify issues of performance measurement and provides an up-to-date economic analysis of the figures. (2) The phrase ""work smarter, not harder"" is often used as a management max

Contents:

Cover; Editorial advisory board; Editorial; Information technology (IT) productivity paradox in the 21st century; SmartWoW - constructing a tool for knowledge work performance analysis; Analysis of teachers' task and extra-role performance under different autonomy regimes; A new approach to talentmanagement in law firms; A "coalesced framework"of talent management and employee performance; Involvement and productivity of research and development workers; The use of the balanced scorecard to measure knowledge work

Notes:

Description based on online resource; title from PDF cover (ebrary, viewed June 15, 2015).

"The official journal of the World Confederation of Productivity Science"--Cover.

ISBN:

1-78560-161-X

OCLC:

910448351