5 options
Effective apology : mending fences, building bridges, and restoring trust / John Kador.
- Format:
- Book
- Author/Creator:
- Kador, John.
- Series:
- BK business book.
- A BK business book
- Language:
- English
- Subjects (All):
- Corporate image.
- Apologizing.
- Corporations--Public relations.
- Corporations.
- Business communication.
- Crisis management.
- Physical Description:
- 1 online resource (284 p.)
- Edition:
- 1st ed.
- Place of Publication:
- San Francisco : Berrett-Koehler Publishers, 2009.
- Language Note:
- English
- System Details:
- text file
- Summary:
- From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.
- Contents:
- The age of apology
- Why we apologize and what it accomplishes
- Recognition
- Responsibility
- Remorse
- Restitution
- Repetition
- When, where, and how to apologize
- How to accept (and reject) an apology
- Apology and forgiveness
- Obstacles to wholehearted apology
- The best apology possible : ten apology do's and don'ts
- Talking about apology : frequently asked questions
- What can I do now? Five apology practices.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references (p. 243-251) and index.
- ISBN:
- 9786612300622
- 9781282300620
- 1282300628
- 9781605091396
- 1605091391
- OCLC:
- 449521239
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.