Essentials of business process outsourcing / Thomas N. Duening, Rick L. Click.

Format:

Book

Author/Creator:

Duening, Thomas N.

Contributor:

Click, Rick L.

Series:

Essentials series.

Essentials series

Language:

English

Subjects (All):

Contracting out.

Physical Description:

1 online resource (242 p.)

Edition:

1st ed.

Place of Publication:

Hoboken, N.J. : John Wiley & Sons, c2005.

Language Note:

English

Summary:

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.

Contents:

Essentials of Business Process Outsourcing; Contents; Preface; Acknowledgments; Chapter 1: The BPO Revolution; Chapter 2: Identifying and Selecting the BPO Opportunity; Chapter 3: Identifying and Managing the Costs of BPO; Chapter 4: Vendor Selection and Contracting; Chapter 5: Managing BPO-Related Change; Chapter 6: Infrastructure Considerations and Challenges; Chapter 7: Business Risks and Mitigation Strategies; Index;

Notes:

Includes index.

ISBN:

9786610255139

9781280255137

1280255137

9780470324394

0470324392

9781118386279

1118386272

9780471727125

0471727121

OCLC:

61386057