The CEO - the chief engagement officer : turning hierarchy upside down to drive performance / John Smythe.

Format:

Book

Author/Creator:

Smythe, John.

Language:

English

Subjects (All):

Communication in management.

Physical Description:

1 online resource (227 p.)

Edition:

1st ed.

Place of Publication:

Aldershot, England ; Burlington, VT : Gower, c2007.

Language Note:

English

Summary:

The Chief Engagement Officer explores a management philosophy which recognises the value of opening up decision making to the right groups to improve the quality of decisions and change, accelerate execution and broaden ownership; in other words, engage employees.John Smythe asks what the concept of engagement means for employer and employee; tests whether and how it is different from internal communication and provides a practical framework for those who want to engage colleagues but need advice based on applied experience.

Contents:

Cover; Contents; List of Figures; List of Tables; Acknowledgements; Part I: The End of Employee Coercion; The Beginning of Employee Engagement; Chapter 1 The CEO; The Chief Engagement Officer: Leaders are Learning to Engage Their People to Drive Sustainable Performance and Change; Chapter 2 What Engaging People Means; Chapter 3 Four Approaches to Engaging Your People; Chapter 4 The Irrationality of Leaders in Engaging their People in Strategy and Change; Chapter 5 Why Employee Engagement Matters - the Missing Half of Decision Making

Chapter 6 Measuring Employee Satisfaction is a Waste of Time Part II: Designing and Implementing Effective Employee Engagement; Chapter 7 Understanding Previous Habits of Engagement to Accelerate Change; Chapter 8 Preparing to Design an Effective Employee Engagement Intervention; Chapter 9 Brief Guide to the Methods and Approaches in Employee Engagement Interventions; Chapter 10 Engagement to Drive Implementation of Strategy; Part III: Engagement as Part of the Culture: Implications of Effective Engagement for Leaders, Employees and Internal Advisers

Chapter 11 Creating a Climate of Engagement: Implications for Leaders and Organisational Communication Chapter 12 Employee Engagement - a Review of the Literature; Index;

Notes:

"A Gower Book"--Cover.

First published 2007 by Gower Pub.

Includes bibliographical references (p. 205-207) and index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

1-351-89320-3

1-315-24082-3

1-281-20795-0

9786611207953

0-7546-8180-7

9781315240824

OCLC:

437138729