How different are we? : spoken discourse in intercultural communication : the significance of the situational context / Helen Gay FitzGerald.

Format:

Book

Author/Creator:

Fitzgerald, Helen, 1940-

Series:

Languages for intercultural communication and education ; 4.

Languages for intercultural communication and education ; 4

Language:

English

Subjects (All):

Intercultural communication.

Discourse analysis.

Physical Description:

1 online resource (271 p.)

Edition:

1st ed.

Place of Publication:

Clevedon : Multilingual Matters, c2003.

Language Note:

English

Summary:

This book examines the influence of cultural values and communication styles on intercultural communication and demonstrates how training can develop intercultural communication competencies. A large number of interactions between well-educated immigrants from all continents and from more than a hundred countries, together with some including native speakers, are examined and participants’ answers to questionnaires compared with their actual communicative behaviour. The author raises questions of interest to many groups: linguists, educators, business people and sociologists. Which values are most salient and enduring, and which cause clashes between cultural groups? To what extent do people retain the communication style identified with their first language and how do these different styles impact on others?

Contents:

Front matter

Contents

Foreword

Acknowledgements

Transcribing Symbols

1. Introduction

2. The Data

3. Cultural Value Systems: An Overview of the Literature

4. Data Analysis: Cultural Values Reflected in the Discourse

5. Communication Styles: An Overview of the Literature

6. Data Analysis: Discourse Organisation and Rhetorical Strategies

7. Data Analysis: Turn-Taking Patterns & the Distribution of Talk

8. Data Analysis: Assertiveness, Disagreement and Conflict

9. Developing Communicative Competencies

10. Conclusion

Appendix 1: The Participants

Appendix 2: Problems

Appendix 3: Training: Methods and Materials

Appendix 4: Explanations for Exercise 2

Appendix 5: Explanations of Case Studies: Exercise 5

Appendix 6: Explanations of Non-Verbal Behaviour: Exercise 6

References

Index

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on online resource; title from PDF title page (publisher's Web site, viewed 07. Jul 2020)

Includes bibliographical references and index.

ISBN:

9786610828111

9781280828119

1280828110

9781853596193

1853596191

9781853596216

1853596213

OCLC:

191935733