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Leading Libraries [electronic resource] : How to Create a Service Culture
- Format:
- Book
- Author/Creator:
- vanDuinkerken, Wyoma.
- Language:
- English
- Subjects (All):
- Customer relations.
- Leadership.
- Library personnel management.
- Public services (Libraries).
- Local Subjects:
- Customer relations.
- Leadership.
- Library personnel management.
- Public services (Libraries).
- Physical Description:
- 1 online resource (186 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Chicago : American Library Association, 2015.
- Summary:
- This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
- Contents:
- Leading Libraries: How to Create a Service Culture; Contents; Preface; Acknowledgments; Introduction; Chapter 1: Leadership Theories: Traditional and Transformational; Chapter 2: Service Leadership and Its Paradigm in Libraries; Chapter 3: Conscientiousness as the Foundation; Chapter 4: Building Rapport; Chapter 5: Balancing Encouragement and Accountability; Chapter 6: Innovation and Evolving Service; Chapter 7: Strategic Planning: The Practice of Innovation and Strategic Thinking; Chapter 8: Sustaining Service as a Value
- Chapter 9: Formalizing Service Leadership in Libraries: Embedding Processes and PoliciesChapter 10: Service leadership in Libraries; Bibliography; Index
- Notes:
- Description based upon print version of record.
- ISBN:
- 0-8389-1316-4
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