The four mindsets : how to influence, motivate and lead a high performance team / Anna-Lucia Mackay.

Format:

Book

Author/Creator:

Mackay, Anna-Lucia, author.

Language:

English

Subjects (All):

Management.

Leadership.

Employee motivation.

Personnel management.

Physical Description:

1 online resource (265 p.)

Edition:

1st edition

Place of Publication:

Milton, Queensland : Wiley, 2015.

Language Note:

English

System Details:

text file

Summary:

Connect, focus, align, and activate your team to increase performance fast The Four Mindsets: How to Influence, Motivate, and Lead High Performance Teams holds the key to significantly increasing productivity, performance, and revenue in your organisation. Developed as a guide proven to help all levels of managers to connect, focus, align and activate their teams to elevate results, this book also serves as a low-cost, first step, alternative to expensive training, coaching and mentoring programs by providing a range of resources and tools to use and become a 'best in class' leader today.

Contents:

The Four MINDSETS; Contents; About the author; Acknowledgements; Preface; How to use this book; Introduction; Part I The Emotional Intelligence Mindset; chapter 1 The manager as role model - the key to influence; Consistency; A caring nature; Authenticity and sincerity; chapter 2 How to develop emotional intelligence: Step 1 - self-awareness; chapter 3 How to develop emotional intelligence: Step 2 - self-management; Self-control; They have a balanced perspective; They are able to reframe situations; They think about 'what's in it for me' (WIIFM); They are able to depersonalise

They prepare ahead of time for uncomfortable situations Resilience; They simplify their lives; They 'lighten up'; They take command of their life; They balance their lifestyle; They work to maintain their health; They stay true to themselves; They understand what happiness is and isn't!; They keep the right company; chapter 4 How to build trust; Personal vs professional trust; Knowing and showing yourself; Transparency; Acceptance; Congruence; Reliability; Part II The Connection Mindset; chapter 5 Understanding what makes people tick and Learned Intuition; Empathy

chapter 6 How to connect people to the business Level 1: Communicate; Product communication; People communication; Process communication; Level 2: Connect; chapter 7 How to create a personal connection; Personal presentation; Body language; Tone; Spoken word; Written word; Social presence; chapter 8 How to have a challenging conversation without breaking connection; Step 1: Timing and preparation; Step 2: Ask questions; Step 3: Listen, look and learn tips; Step 4: Knowledge sharing; Step 5: Identify issues; Step 6: Needs; Step 7: Gain commitment; Part III The Growth Mindset

chapter 9 How to teach people confidence Personal awareness; People aptitude; Product awareness; Process aptitude; chapter 10 The manager as trainer - how to share knowledge and train your team quickly; chapter 11 How learners think and how to adapt your style; The A quadrant - known as the blue thinking preference; The B quadrant - known as the green thinking preference; The C quadrant - known as the red thinking preference; The D quadrant - known as the yellow thinking preference; chapter 12 The manager as coach and mentor - 10 essential tips; Part IV The Performance Mindset

chapter 13 How to recruit the right people into your team Step 1: Analyse the job; Step 2: Develop structured questions; Step 3: Conduct the interview - the STAR technique; Step 4: Rank responses; Step 5: Evaluate results; chapter 14 The 90-day critical period - how to attach and align your people; Attachment and alignment; The pre-employment phase; The 90-day critical period; Induction; Orientation phase; Core messages; Rotation; Incremental learning; End of induction/probation feedback; chapter 15 How to increase focus and accountability; Setting the right expectations; Job role expectations

Performance expectations

Notes:

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed August 10, 2015).

ISBN:

9780730324799

0730324796

9780730324805

073032480X

OCLC:

907053550