The hidden leader : discover and develop greatness within your company / Scott K. Edinger, Laurie Sain ; foreword by James M. Kouzes and Barry Z. Posner.

Format:

Book

Author/Creator:

Edinger, Scott K., author.

Sain, Laurie, author.

Kouzes, James M., author of introduction, etc.

Posner, Barry Z., author of introduction, etc.

Language:

English

Subjects (All):

Leadership.

Employee motivation.

Corporate culture.

Physical Description:

1 online resource (254 p.)

Edition:

1st edition

Other Title:

Discover and develop greatness within your company

Place of Publication:

New York : AMACOM, 2015.

Language Note:

English

System Details:

text file

Summary:

Without fanfare or fancy positions, valuable employees are quietly stepping up to leadership roles at every level of every company-the front-line worker who inspires the team to success, the field agent who solves a previously intractable problem, the service rep who thinks outside the box to build unshakeable customer loyalty. These are the people whose leadership creates long-term success for companies large and small. The Hidden Leader shows readers how to pinpoint talented but underutilized employees and cultivate them to reach their full potential.

Contents:

Cover; Title; Copyright; Contents; List of Tools; Foreword; How to Use This Book; What Is a Hidden Leader?; Chapter 1: The Dynamics of Hidden Leadership; The End Result: Fulfilling the Value Promise; The Four Facets of Hidden Leadership; Chapter 2: Identify Hidden Leaders; When One Characteristic Is Missing; When One Characteristic Dominates; Worksheet: Evaluate a Hidden Leader; Chapter 3: Enable Integrity; How Do You Recognize Integrity?; Worksheet: Identify Integrity; How Can You Support Integrity?; Does Your Culture Support Integrity?; What Can You Do to Enable Cultural Integrity?

Can You Teach Integrity?Worksheet: Evaluate Your Company's Integrity; Chapter 4: Build Essential Relational Skills; The Source of Relational Leadership; Developing Essential Relational Skills; Identifying Relational Leaders; Worksheet: Assess a Relational Leader; Identifying Relational Cultures; Assessment: Your Organization's Culture; Building Essential Relational Skills Within Your Culture; Chapter 5: Create a Focus on Results; Evaluating a Focus on Results; Worksheet: What Kind of Leader?; Building Individual Engagement; Maintaining Individual Engagement

Chapter 6: Instill Customer PurposeCustomer Purpose Isn't Customer Service; The Source of Customer Purpose; Worksheet: Assess the Customer-Purposed Hidden Leader; Create Customer Purpose; Chapter 7: Measure Performance; Measurement = The Norm; Why Measure Performance?; Effective Performance-Measurement Systems; How Well Do You Measure Performance to Improve?; Assessment: Evaluate Your Perfomance-Measurement System; Chapter 8: Engaging Hidden Leaders; From Hidden to Overt; What About Potential Hidden Leaders?; Enabling Hidden Leadership; Epilogue: Making the Hidden Visible; Acknowledgments

Appendix: Tools to Discover and Develop Hidden LeadersNotes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; About the Authors; Free Sample Chapter from Lead with a Story

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

0-8144-3400-2

OCLC:

902744530