Practical change management for IT projects : transform your IT project and make change stick with this step-by-step guide / Emily Carr ; cover image by Artie Ng.

Format:

Book

Author/Creator:

Carr, Emily, author.

Contributor:

Ng, Artie, cover designer.

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Project management.

Physical Description:

1 online resource (170 p.)

Edition:

1st edition

Place of Publication:

Birmingham, England : Impackt Publishing, 2014.

Language Note:

English

System Details:

text file

Biography/History:

Carr Emily: Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.

Summary:

Transform your IT project and make change stick with this step-by-step guide Ensure your IT project is a long-term success by creating a comprehensive Change Management plan Build support for your project and new system with both leadership and end users Full of easy to use templates, tips for success, practical examples, and insider know-how from a Change Management consultant to several Fortune 500 companies In Detail Transform your IT project and make change stick with this step-by-step guide. In today’s fast-paced world of change, companies expect you to do more, with less. Drawing on over a decade of Change Management experience as a consultant with Fortune 500 companies including IBM and NCR, Emily Carr shares the secrets to making change happen smoothly. If your company is like most, the number one reason that projects have failed over the years don’t have to do with technology. They have to do with people. People didn’t like the new technology. People weren’t trained properly on the change. People hadn’t received adequate communications and didn’t understand the change. Sound familiar? Project teams rarely forget to work on the technology, but they often forget to work with the people, and no matter how amazing your new technology is, it’s useless unless people use it efficiently. This book will help you focus on the people. Packed with templates, checklists, and real-life examples, this user-friendly guide will provide you with the insights and guidance of an expert consultant, for a fraction of the price. You’ll follow a clearly laid out path from Change Management novice to confident and prepared change manager. You’ll be introduced to the Five Pillars of Change: Sponsorship, Stakeholder Management, Communication, Training, and Organization Design. You will work step-by-step through templates in each pillar to build and run a comprehensive Change Management plan tailor-made to your project and organization. About the Author Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.

Contents:

Cover

Copyright

Credits

About the Author

About the Reviewers

Contents

Preface

Chapter 1: What is Change Management?

Exercise - defining success

The Pillars of Change

Why Change Management is important to project success

Change Management and the project team

Exercise - team integration

Sample solution

Exercise - supporting Change Management

Summary

Chapter 2: Establishing the Framework for Change

Remembering the emotional side of change

Using the See - Feel - Change framework

Using the Rider, Elephant, Path framework

Exercise - developing a three-pronged change strategy

Integrating beyond your project team

Corporate Communications

Corporate Training

Other project teams

Exercise - developing partnerships

Organization design

Who is your Human Resources partner?

Are job descriptions going to change?

Do you have the right number of people with the skills of the future?

How will your run team be structured?

What will your support organization look like?

Chapter 3: Building Sponsorship for the Change

Why do we need a change network?

Steering committee

Their role

Characteristics

Their activities

How to support them

Exercise - Working with the steering committee

Executive sponsors

Exercise - working with your executive sponsors

Change Agents

Exercise - building your change agent network

Super users

Exercise - building your super user network

A final note on sponsors

Chapter 4: Managing Your Stakeholders

Conducting a stakeholder analysis.

Exercise - analyzing your stakeholders

The change curve

Change and grief

The classic change curve

Understanding the stages of change

Unawareness

Awareness

Understanding

Exploration

Adoption

Exercise - mapping current versus desired progress

Surviving the Valley of Despair

Conducting a change impact assessment

Tools and technology

Process

People

Including end users in the change process

Exercise - including end users in the change process

Working with the project team

Dealing with a difficult project

Motivating the team

Chapter 5: Communicating the Change

The importance of two-way communication

Push versus pull communication

Breaking through the noise

Conducting an audience analysis

Exercise - conducting an audience analysis

Conducting a vehicle analysis

Exercise - conducting a vehicle analysis

Communication messages by project phase

Analyze

Design

Build

Test

Implement

Maintain

Gathering feedback

Feedback methods

Responding to feedback

Incorporating feedback into your plan

Creating the communication plan

Exercise - creating the communication plan

Writing good communication

Exercise - writing a communication message

Chapter 6: Using Training to Prepare Your Stakeholders

The importance of training

Building knowledge through blended learning

Exercise - how does your organization learn?

Identifying your training audience

Exercise - matching training groups to the blended learning approach

Gathering training input

Planning for training development

Exercise - estimating training development time

Planning for training delivery

Planning training materials

Planning training facilities

Scheduling participants

Scheduling and supporting trainers

Evaluating participants.

Exercise - creating your evaluation stance

Building continuous improvement into training

Evaluating the training

Piloting training

Improving the training

Developing a sustainable training program

Why sustainable training is necessary

Making training sustainable

Chapter 7: Ready, Set, Change

Putting it all together - consolidating your templates

Top tips by chapter

Chapter 1 - What is Change Management?

Chapter 2 - Establishing the Framework for Change

Chapter 3 - Building Sponsorship for the Change

Chapter 4 - Managing Your Stakeholders

Chapter 5 - Communicating the Change

Chapter 6 - Using Training to Prepare Your Stakeholders

Spreading the word about Change Management

Summary.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on online resource; title from PDF title page (ebrary, viewed April 8, 2014).

ISBN:

9781783000319

1783000317

OCLC:

878049047