Managing your library and its quality : the ISO 9001 way / Núria Balagué and Jarmo Saarti.

Format:

Book

Author/Creator:

Balagué, Núria.

Contributor:

Saarti, Jarmo.

Series:

Chandos Information Professional Series

Chandos information professional series

Language:

English

Subjects (All):

ISO 9001 Standard.

Libraries--Quality control.

Libraries.

Libraries--Standards.

Physical Description:

1 online resource (231 p.)

Edition:

1st edition

Place of Publication:

Oxford : Chandos Publishing, 2011.

Language Note:

English

System Details:

text file

Summary:

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs

Contents:

part 1. Quality management issues and the use of ISO 9001 in the library environment

part 2. Building your library's quality management system according to the ISO 9001 standard.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (ebrary, viewed December 19, 2013).

ISBN:

9781780632797

1780632797

OCLC:

865332908