7 measures of success : what remarkable associations do that others don't / ASAE & the Center for Association Leadership.

Format:

Book

Author/Creator:

Executives, American, author.

ASAE Staff, Corporate Author.

Contributor:

Center for Association Leadership.

Series:

ASAE/Jossey-Bass Series

Language:

English

Subjects (All):

Organizational effectiveness.

Associations, institutions, etc--Management.

Associations, institutions, etc.

Executive ability.

Physical Description:

1 online resource (178 p.)

Edition:

2nd ed.

Other Title:

Seven measures of success

Place of Publication:

Washington, DC : American Society of Association Executives, [2012]

Language Note:

English

System Details:

text file

Summary:

ASAE's signature guide for successful associations, revised and updated This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of the economic challenges in the intervening years since the original publication was published. Based on 15 years of data and original, objective research tailored to the association community's needs, 7 Measures of Success provides empirical data and seven success factors common among vision

Contents:

Measures of Success: What Remarkable Associations Do That Others Don't; Copyright; Contents; Foreword; Preface to the Revised Edition; Preface to the First Edition; A Useful Model; Teaming Up; Willingness to Share; Chapter 1: A Study of Differences; Setting the Stage; The Commitments; Commitment to Purpose; Commitment to Analysis and Feedback; Commitment to Action; Just a Sample; Chapter 2: Commitment to Purpose; Measure 1: A Customer Service Culture; Always on the Lookout; Measure 2: Alignment of Products and Services with Mission; A Good Fit; No Fear of Failure

Chapter 3: Commitment to Analysis and FeedbackMeasure 3: Data-Driven Strategies; Integrated Systems; Measure 4: Dialogue and Engagement; Demolishing the Silos; Measure 5: CEO as a Broker of Ideas; Chapter 4: Commitment to Action; Measure 6: Organizational Adaptability; Prune to Grow; Mission Sensitive; Measure 7: Alliance Building; Chapter 5: Old Saws and Fresh Cuts; Comparing the Findings; The Road to Remarkable; Chapter 6: Putting the 7 Measures to Work; Associated Builders and Contractors (ABC); International Association of Administrative Professionals (IAAP)

American Academy of Hospice and Palliative Medicine (AAHPM)Appendix A: Profiles of Remarkable Associations; AARP; American College of Cardiology; American Dental Association; Associated General Contractors of America; Girl Scouts of the USA; National Association of Counties; Ohio Society of Certified Public Accountants; Radiological Society of North America; Society for Human Resource Management; Appendix B: Financial Ratio Comparisons; Appendix C: Research Methodology, Timeline, and Tools; Research Methodology; Making the Lists; Data Gathering and Analysis; Probability Versus Proof

Research TimelineResearch Tools; Complete List of Documents Requested; On-Site Interview Questions; Vision, Mission, and Purpose; Markets, Competitors, and the Environment; Organizing Arrangements; Use of Technology; Business Strategy/Strategic Process; Products and Services; Leadership; Culture and Community; Financial Issues; Physical Setting and Location; Public Policy; Follow-up Interview Questions for CEOs; Team Dossier; Appendix D: Frequently Asked Questions; Appendix E: How to Measure the Measures; Measure 1: A Customer Service Culture; Potential Measurement Methods

Measure 2: Alignment of Products and Services with MissionPotential Measurement Methods; Measure 3: Data-Driven Strategies; Potential Measurement Methods; Measure 4: Dialogue and Engagement; Potential Measurement Methods; Measure 5: CEO as Broker of Ideas; Potential Measurement Methods; Measure 6: Organizational Adaptability; Potential Measurement Methods; Measure 7: Alliance Building; Potential Measurement Methods; Appendix F: Participating Organizations; Contributors; Acknowledgments; Donors Acknowledgment; Index

Notes:

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed December 12, 2013).

ISBN:

9781118891292

1118891295

9781118833964

1118833961

9781118834244

1118834240

OCLC:

861080364