Who kidnapped excellence? : what stops us from giving and being our best / Harry Paul, John Britt, Ed Jent.

Format:

Book

Author/Creator:

Paul, Harry, 1950-

Contributor:

Britt, John, 1962- editor.

Jent, Ed, editor.

Series:

BK business book

A BK business book

Language:

English

Subjects (All):

Organizational effectiveness.

Work ethic.

Employee motivation.

Success in business.

Success.

Physical Description:

1 online resource.

Edition:

First edition.

Place of Publication:

San Francisco : Berrett-Koehler Publishers, 2014.

Summary:

In this entertaining parable, bestselling authors Harry Paul, John Britt, and Ed Jent tell how to give and be your best in five critical work dimensions-passion, flexibility, communication, competency, and ownership-and foster excellence in your organization.

"In the tradition of "Who Killed Change?," the book begins with a crime being committed: Excellence (personified) has been kidnapped and Leadership assembles Excellence's team (Passion, Flexibility, Communication, Competency and Ownership) and challenges them to work together to get their Excellence back. And who is the culprit? It is Average who has kidnapped Excellence, and replaced Excellence's team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser. But then a mysterious ransom note sparks a struggle between Average and Excellence. Integrated into this story of organizational excellence is a personal story of Dave, a delivery man The abduction of Excellence forces Dave to contemplate the level of excellence in his personal life. Throughout the story, the paths of personal best and organizational excellence cross and intertwine. "Who Kidnapped Excellence?" is a parable that helps organizations or individuals to achieve their best and maintain excellence in every aspect of their lives"-- Provided by publisher.

Contents:

First Choice Home MedicalSouthwest Airlines; Mitchells Family of Stores; Galt House Hotel; Acknowledgments; About the Authors

1. Excellence kidnapped

2. The demand for the return of excellence

3. Average and his team get to work

4. Below average

5. Passion meets N. different

6. Competency meets N. ept

7. Flexibility meets N. flexibility

8. Communication meets miss communication

9. Ownership meets poser

10. Leadership meets the employees

11. What every leader, manager, supervisor, and employee must know about excellence.

Notes:

Includes bibliographical references and index.

Online resource; title from PDF title page (EBSCOhost, viewed July 21, 2026).

Other Format:

Print version: Paul, Harry, 1950- Who kidnapped excellence?

ISBN:

9781626560888

1626560889

9781626560895

1626560897

1306153867

9781306153867

OCLC:

864141097

Publisher Number:

MWT11282277

Access Restriction:

Restricted for use by site license