Love 'em or lose 'em : getting good people to stay / Beverly Kaye and Sharon Jordan-Evans.

Format:

Book

Author/Creator:

Kaye, Beverly L.

Jordan-Evans, Sharon, 1946- author.

Series:

BK business book.

A BK business book

Language:

English

Subjects (All):

Employee retention.

Labor turnover.

Physical Description:

1 online resource (xx, 301 pages) : illustrations.

Edition:

5th ed.

Other Title:

Love them or lose them

Place of Publication:

San Francisco : Berrett-Koehler Publishers, Inc., [2014]

Language Note:

English

System Details:

text file

Summary:

Retaining top talent and making sure they feel engaged and appreciated is a perennial concern for every business. This is the fifth edition of the bestselling book on employee retention with over 600,000 copies sold globally.

Contents:

Cover; Contents; A Proven Approach to Leading; How to Read This Book; 1 Ask: WHAT KEEPS YOU?: Do you know what they want?; 2 Buck: IT STOPS HERE: Who's in charge of keeping them?; 3 Careers: SUPPORT GROWTH: Are you building their future or are you in the way?; 4 Dignity: SHOW RESPECT: Do they know that you respect them?; 5 Enrich: ENERGIZE THE JOB: Do your people have to leave to find growth and challenge?; 6 Family: GET FRIENDLY: Avoid making your employees choose between work and family life.; 7 Goals: EXPAND OPTIONS: There are five career paths other than up.

8 Hire: FIT IS IT: Make a match or start from scratch.9 Information: SHARE IT: Do you have it? Do you hoard it?; 10 Jerk: DON'T BE ONE: Are you one?; 11 Kicks: GET SOME: Are we having fun yet?; 12 Link: CREATE CONNECTIONS: If you build them, they will stay.; 13 Mentor: BE ONE: Are they learning from you?; 14 Numbers: RUN THEM: Calculate the cost of loss.; 15 Opportunities: MINE THEM: Will they find them inside or outside?; 16 Passion: ENCOURAGE IT: Help them find the work they love-without leaving.; 17 Question: RECONSIDER THE RULES: Which will you keep: the rules or the people?

18 Reward: PROVIDE RECOGNITION: Which matters more: praise or pay?19 Space: GIVE IT: Are your people on a short leash?; 20 Truth: TELL IT: The truth hurts-or does it?; 21 Understand: LISTEN DEEPER: When you tune out, you lose out-and they move out.; 22 Values: DEFINE AND ALIGN: What matters most to them?; 23 Wellness: SUSTAIN IT: Are they sick or tired?; 24 X-ers and others: HANDLE WITH CARE: They are different. Can you keep them?; 25 Yield: POWER DOWN: Give it up to keep them.; 26 Zenith: GO FOR IT: Sustain your commitment to engagement.; Calling All Managers of Managers; Notes

AcknowledgmentsIndex; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; About the Authors; Beyond the Book

Notes:

"26 engagement strategies for busy managers"--Cover.

"Updated throughout to help you engage and retain talent"--Cover.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781609948856

1609948858

OCLC:

864900496