Wits Business School presents Business cases for managers / edited by Dr. Thabo Mosala and Amanda Bowen.

Format:

Book

Contributor:

Mosala, Thabo, editor.

Bowen, Amanda, editor.

Language:

English

Subjects (All):

Industrial management.

Business enterprises.

Physical Description:

1 online resource (285 pages) : illustrations

Edition:

1st ed.

Other Title:

Business cases for managers

Place of Publication:

Randburg, Republic of South Africa : Knowres Publishing, 2013.

Language Note:

English

Contents:

Cover

Copyright

Acknowledgements

Table of Contents

ABOUT THE EDITORS

THE WITS BUSINESS SCHOOL CASE CENTRE

LIST OF CONTRIBUTORS

PREFACE

SECTION A: ECONOMICS

1 NETCARE BREAST CARE CENTRE OF EXCELLENCE: WHAT OPPORTUNITY IN AFRICAN MEDICAL TOURISM?1

The Medical Tourism Industry

Context of the Study

The Netcare Study

Conclusion

Exhibit 1: Provider of Funds for Patients' Medical Visits to South Africa

Exhibit 2: Reasons for Seeking Medical Care at Milpark Hospital

References

Exhibit 3: Patients' Reasons for Choosing South Africa

2 REGULATING HAWALA: INFORMAL REMITTANCES POST 9/11

Migration and Remittances

The Hawala System

Background to the FATF1

Exhibit 1a: Summary of the FATF Recommendations

Exhibit 1b: Summary of the FATF IX Recommendations on Terrorist Financing

Exhibit 2: Remittance Flows to Developing Countries, from Recorded/Formal Sources

Exhibit 3: Schematic Representation of a Typical Hawala Transaction

Exhibit 4: Relationship between the Positive and Negative Characteristics of Hawala

3 COMPETITION COMMISSION VS SOUTH AFRICAN AIRWAYS (2005)

Background to the Competition Commission

Background to South African Airline Companies

Background to the 2005 Case Against SAA13

SAA's Case20

The Commission's Case19

The Commission's Arguments

Exhibit 1: Timeline for Nationwide and Comair Cases

Exhibit 3: SAA's Override Incentive Schemes

Exhibit 4a: SAA's Market Share Relative to its Competitors - June 2000 to July 2001

Exhibit 2: Competition Act - Section 8

Exhibit 4b: Domestic Market Share of SAA Using Various Data Sources - 2001

Exhibit 4c: Market Share of SAA Based on Revised Estimates

COMPETITION COMMISSION VS SOUTH AFRICAN AIRWAYS (2005) EPILOGUE

References.

4 BUSINESS PROCESS OUTSOURCING AND OFFSHORING: COULD YAHLUMA COMPETE?

Background on Yahluma

Global Outsourcing Market

The Call Centre Industry in South Africa

The South African Government Initiative

Yahluma's Model

Exhibit 1: Typical Contact Centre Structure Showing Yahluma's 2007 Interim Organisation

Global Recession

Exhibit 3: Human Resource Costs - 2008

Exhibit 2: Call Centres in South Africa

SECTION B: HUMAN RESOURCES

5 THE FOSCHINI GROUP LIMITED: TRANSFORMING HUMAN RESOURCES

The Foschini Group: a Background

The Companies and Brands within the Group

Fashion Retail in South Africa

Beginning the Change in The Foschini Group Human Resources

Naidoo's Aspirations

2014 Vision

The Foschini Group in 2009

Phase One

The Implementation Plan

Exhibit 1: Timeline of The Foschini Group

Looking Forward

Exhibit 2: The Foschini Group Corporate Structure

Exhibit 3: The Foschini Group Human Resources Structure

Exhibit 4: The Foschini Group's 2014 HR Vision

6 BRUCE CLARKE AT RAND MERCHANT BANK

RMB and the South African Banking Industry

RMB's Structured Finance Division

Matthew Thompson

Company Culture

Bruce Clarke

Exhibit 1: Analysis of Total Assets and Percentage Growth for the Top Four Banks in South Africa

Exhibit 2: RMB's Value System - Abridged

7 FNB METRO: WAKING UP TO CHANGE

Industry Context

FNB Background

Problems Identified at FNB Metro

Conceptualising Change

The Vuka Process

Results

Exhibit 1: Old FNB Metro Structure

Shock Therapy

Exhibit 3: Perceptions of FNB Retail's Vision Attributes and Values

Exhibit 2: New FNB Metro Structure

Exhibit 4: Outline of the Vuka Sessions

Exhibit 5: Umhlangano Process and Checklist for Facilitators

8 NEDCOR TREASURIES INTEGRATION: GOOD FORTUNE OR GOOD PROCESS?

Background on Nedcor

Group Integration

The Treasuries

The Executive Intervenes

Process Complete

Treasuries Integration

Exhibit 1: Anticipated Integration Timetable

Exhibit 2: Integration Architecture

Exhibit 3: New Treasury Organogram

Exhibit 4: Project Unicorn Structure

SECTION C: MARKETING

9 NEW BALANCE SOUTH AFRICA: OUTRUNNING THE OPPOSITION

Background on New Balance

Competitive Environment

Marketing Strategy

Marketing Implementation

The Next Step

Exhibit 1: Factors Influencing the South African Sports Footwear Market

Business Approach

Exhibit 3: Shoe Counts 2003-2006 Comrades Marathon

Exhibit 4: Product Categories Owned by New Balance, Indicated in terms of Rand Expenditure, 2006

Exhibit 5: New Balance as a Percentage of the Athletics Market in South Africa, 2004

Exhibit 6: Company Structure Brand Map

Exhibit 7: Examples of Recent Advertisements

Exhibit 8: Demographics of Runners in South Africa

Exhibit 9: New Markets

Exhibit 2: Two Oceans Shoe Count 2004-2006

10 KULULA.COM: NOW ANYONE CAN FLY

Background on the Low-Cost Airline Industry

Background on kulula.com

Marketing Strategy11

Implementation and Tactics

Communication Results17

Exhibit 1: Sales Range (Capacity x Min/Max Monthly Load Factors Experienced)

Exhibit 4: Recall of Advertising - How did Consumers Reac?

Exhibit 3: Comparison of Distribution Costs

11 HARLEY-DAVIDSON® MOTOR COMPANY: BONDING WITH THE BIKER

A Brief History of Harley-Davidson®

The Harley Rider

Harley-Davidson® in South Africa

The Bonding Process

The Journey Continues.

Exhibit 1: Harley-Davidson Unit Sales for South Africa: 1998-2006

The Harley Mystique

Exhibit 3: Amid Motorcycle Unit Sales per Category

Exhibit 2: Harley-Davidson Price List 2007

12 HANSA PILSENER: FROM NICHE TO MAINSTREAM BRAND

Company Background2

South African Liquor Market

The Competition

Background to Hansa

1976 - 1979 Relaunches and Repositioning

Early 1980s - Improving the Masculine Image and the Germanic Heritage

Late 1980s - Successful Differentiation of the Brand

1984 - A Turning Point

The Saaz Hop

Exhibit 1: SAB Financial Review for 1992 to 1998

Hansa Finds its Niche

Exhibit 2: Total Domestic Alcohol Market in South Africa 1995

Exhibit 4: Beer South Africa: Expenditure on 'New Items' and Fuel Costs

Exhibit 5: Distribution Model - Product Flow

Exhibit 3: Total Domestic Alcohol Market in South Africa 2000

SECTION D: OPERATIONS

13 AVIS RENT-A-CAR, SOUTH AFRICA1

The Company

Car Rental at JIA

Avis at JIA

FIFA Soccer World Cup 2010

14 JOHANNESBURG HOSPITAL PHARMACY OPTIMISING OPERATIONS

Reasons for Change

Legislation, Regulations and Policies

The Challenges

Current Operations6

A New Way of Doing Things

Exhibit 1: The Eight Principles of Batho Pele

Exhibit 2: Objectives of the Pharmacy

15 KULULA.COM IN TURNAROUND MODE

kulula.com's Positioning in the Market

Turnaround

The Turnaround Process

Constraints

Exhibit 1: easyJet Turnaround Table

Exhibit 2: kulula.com's Current Detailed Turnaround Process (45 minutes)

Exhibit 3: Causes and Vulnerable Areas

Exhibit 5: Ten Factors Driving Overall Airline Satisfaction

SECTION E: FINANCE

16 THE PHONE SHOP: GROWTH AND THE ENTREPRENEUR (PART A).

The Phone Shop's Beginnings1

Brill's Background

An Opportunity in the Making?

Exhibit 1: The Phone Shop Financial Statements: 2005 and 2006

17 THE PHONE SHOP: GROWTH AND THE ENTREPRENEUR (PART B)

Seizing the Opportunity

A Partner Buys In

Managing the Business

Exhibit 1a: The Phone Shop's Balance Sheet: 2005-2007

Exhibit 1b: The Phone Shop's Income Statement: 2005-2007

18 TIA'S MUESLI: SMALL DOG IN THE BIG DOGS' LAIR

South African Food Retailers: The Big Dogs

Challenges Facing Small Suppliers

Competition Commission Investigation

Tia's Muesli: The Small Dog

Bitten by the Big Dog

Softening the Bite?

Exhibit 1: Main Financial Figures of the Four Major Supermarket Groups

Exhibit 2a: Examples of Tia's Muesli Product Lines

Exhibit 2b: Examples of Tia's Muesli Product Lines

19 BLUE FINANCIAL SERVICES GROUP: THE PERILS OF RAPID EXPANSION

Background to Micro-lending and Microfinance in Africa

Micro-lending

The Early Days of Blue Financial Services13

Rapid Expansiong

A Black Cloud over Blue Financial Services

Exhibit 1: Blue Financial Services - Expansion and Products Available by Country 2009

Exhibit 2: Blue Financial Services Group Holdings as at February 2010

Exhibit 3a: Blue Financial Services - Share Price History 2006 to October 2010

Exhibit 3c: Blue Financial Services - Average Daily Trading Volumes, November 2006 to May 2010

Exhibit 3d: Blue Financial Services - Summary Income Statements

Exhibit 3e: Blue Financial Services -Summary Balance Sheet Data

Exhibit 3f: Blue Financial Services - Summary Cash Flow Statements

EPILOGUE Mayibuye's Turnaround Strategy for Blue Financial Servicesm

20 PAMODZI INVESTMENT HOLDINGS: TO LIST OR NOT TO LIST?.

Ntsele's Background.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (ebrary, viewed August 4, 2015).

ISBN:

1-86922-430-2

OCLC:

922475176