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Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / Renee Evenson.
- Format:
- Book
- Author/Creator:
- Evenson, Renee, 1951-
- Language:
- English
- Subjects (All):
- Problem employees.
- Personnel management.
- English language--Terms and phrases.
- English language.
- Physical Description:
- 1 online resource (241 p.)
- Edition:
- 1st edition
- Place of Publication:
- 2013.
- New York : AMACOM American Management Association, [2014]
- Language Note:
- English
- System Details:
- text file
- Summary:
- Words to tame even the most troublesome co-workers.
- Contents:
- Introduction
- Powerful phrases + actions = successful work relationships
- Communicating powerful phrases
- Actions that enhance powerful phrases
- Effective conflict resolution = strengthened work relationships
- Five steps to effective conflict resolution
- Powerful phrases for challenging coworker situations
- Powerful phrases for challenging situations with your boss
- Powerful phrases for situations you cause.
- Notes:
- Includes index.
- Description based on print version record.
- ISBN:
- 9780814432990
- 0814432999
- OCLC:
- 858861938
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