Microsoft Lync 2013 unified communications : from telephony to real-time communication in the digital age / Daniel Jonathan Valik.

Format:

Book

Author/Creator:

Valik, Daniel Jonathan.

Series:

Professional Expertise Distilled

Language:

English

Subjects (All):

Client/server computing.

Microsoft Lync server.

Real-time data processing.

Physical Description:

1 online resource (224 p.)

Edition:

1st ed.

Place of Publication:

Birmingham, U.K. : Packt Publishing, c2013.

Language Note:

English

Summary:

This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization.This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.

Contents:

Cover; Copyright; Credits; About the Author; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Innovation of Communication and Information Technologies; Defining communication; What changed the communication industry?; Understanding modern business communication needs; Evolution of communication tools; Increasing the number of ways to reach a person; Benefits of UC; Introducing cloud services in IT and telecommunication; Summary; Chapter 2:Information Technology Meets Knowledge Management; Microsoft SharePoint Server as a knowledge platform

Microsoft Share Point as FAQ, collaboration, and best practice platform YouTube as a video knowledge portal; A company's central intranet portal and team sites on Microsoft SharePoint; From skill search and real-time communication to mobile integration; Summary; Chapter 3:Business Cooperation in the World of the World Wide Web; What technological barriers are we talking about?; Understanding the unified communications umbrella; Learning about My Site; Instant messaging and chat; Knowing the modular IT platform; Summary; Chapter 4:Value and Potential for End Users

Technology supports our daily lifePersistent instant messaging; Being mobile - the mobility advantage; From Roundtable and Email to CRM; Do more with real-time messaging; The great advantage of the unified communications platform; Developing your own UC add-ons; Summary; Chapter 5:Cost Optimization Approaches; Need for an efficient communication solution; Optimization opportunities with UC; Reducing direct costs of communication services; Reducing the costs/fees for Internet and data services; Reducing costs/fees for conference services

Reducing costs/charges for mobile and fixed line telephony Optimizing communication and collaboration cost by using Federation; Reducing costs/fees for equipment setting up; Optimizing travel expenses and business travel; Potential savings; Optimizing communication infrastructure and replacing legacy technology; Potential savings; Advantages of cloud services; Optimization of existing infrastructure; Potential savings; Optimization of software licenses; Potential savings; Take advantage of knowledge and human capital; Potential savings; Business value assessment; Summary

Chapter 6: Unified Communications Projects in Practice Initial situation; The role of a UC solution; Evaluating UC solutions; The Microsoft UC solution for Contoso; Additional benefits of UC solution; From decision, Proof of Concept to rollout of UC; The pilot phase; Implementation of training; The overall concept; Concluding remarks; Summary; Chapter 7:Analyzing the Key Points of a Unified Communications Project; Evaluation phase; How can this be done easily?; Selecting unified communications solution and solution provider; Decision making and pilot phase; Summary

Chapter 8:Technology Inside the Microsoft UC Platform and a Look into the Future

Notes:

Includes index.

Description based on online resource; title from title page (ebrary, viewed May 21, 2013).

ISBN:

9781849685078

184968507X

OCLC:

843192009