Microsoft Lync 2013 unified communications : from telephony to real-time communication in the digital age / Daniel Jonathan Valik.

Format:

Book

Author/Creator:

Valik, Daniel Jonathan.

Series:

Professional Expertise Distilled

Language:

English

Subjects (All):

Client/server computing.

Microsoft Lync server.

Real-time data processing.

Physical Description:

1 online resource (224 p.)

Edition:

1st ed.

Place of Publication:

Birmingham, U.K. : Packt Publishing, c2013.

Language Note:

English

Biography/History:

Jonathan Valik Daniel: Daniel Jonathan Valik is an industry expert in Unified Communications & Collaboration, Cloud, Mobile Platform, Social Networking and Contact Center technology. Daniel drives the above topics for more than 15 years in the IT and Telecommunication industry and has also lived and worked in different regions like Europe, South East Asia and United States. Daniel is a Sr. Program Manager - Unified Communications in the Global Business Operations & Strategic Services division at the Microsoft Headquarters in Redmond/WA, USA and he drives the evolution and maintenance of the global Customer Support Unified Communications strategy. This includes gathering, consolidating and prioritizing business requirements from international customers, business partners and Microsoft business teams to push Microsoft Lync, Lync online, Skype and other Unified Communications related technology in the field of customer care and global contact centers. In other words, Daniel is responsible to innovate Contact Centers and with that to bring the customer care of Microsoft into the next century of communication and collaboration. Daniel was born and grown up in Baden bei Wien in Austria and started his early career at a small computer shop in his hometown close to Vienna, Austria where he worked as a hardware engineer on PCs and servers. After his first job, he served the Military for about a year and continued his career as a Systems Engineer for Linux Debian and Suse support at a small telecommunications provider. Then he moved on to a well-known service and software company in Germany, Materna Information and Communications, where he designed, developed and led customer projects for Unified Messaging, Speech Recognition and mobile technology projects in Western Europe. After almost 6 years in Materna as Systems Engineer, Architect, Presales expert and later as the Product Solution Manager, he made his move to Microsoft Austria and Western Europe. In this new opportunity, Daniel was a Senior Product Specialist for Unified Communications and Mobility and was responsible for developing and executing go to market' initiatives to help enterprises evaluate and justify investment for adoption of Microsoft UC technologies/solutions. During this time he developed partnerships with Samsung, HTC, Polycom, HP, Kapsch, Telekom Austria, T-Mobile, T-Systems, Bechtle, Dialogic, AudioCodes and many other international companies. He also played the role of Project Architect to integrate Microsoft Unified Communications & Collaboration (UCC) solutions with 3rd party equipment and devices like Nortel IP PBX with Exchange's Unified Messaging, Polycom HDX 9000 conferencing system with Microsoft OCS R2, Dialogic gateway with OCS etc. As the lead of UCC @ Cloud initiative, Daniel led the team to help customer evaluate options (On-premise, cloud base or hybrid) and develop business cases enabling customer's executives to make informed decisions. Next to this, he also led the initiative to help customers evaluate UCC technologies/solutions (especially OCS/Lync versus Cisco and IBM) by providing solution scenarios, technology comparisons, competitive analysis and Communication-Enabled Business Process (CEBP) to make a facts' based decision with ROI justification and alignment of business and IT objectives. This process often required him to play the Architect role to design, build and execute Proof of Concept (POC) projects to support the Microsoft product marketing and product management teams. After Microsoft Austria, he made another career decision to move his home base to Hong Kong and then Singapore where he drove business development, product management and product marketing for Unified Communications for an important Microsoft Lync partner, Unify Square APAC. Daniel holds a number of technical certifications including MCT (Microsoft Certified Trainer). He has a double Master's Degree (MBA) and a Master Degree (MAS) in General Business, additionally he hold a degree for International Business Management. He is the author of several books like The Renaissance of Communication and Collaboration, which is the first German book about UC with a mix of business and technology, published as Lync Server 2010 launch book for the DACH region by Microsoft. Together with Jochen Kunert (Managing Director of Unify Square EMEA), Daniel co-authored the second book about Unified Communications. His third book is about Cloud Services which was written for the EuroCloud association in Europe. Additionally he has a couple other publishing projects inclusive of whitepapers for Microsoft, Gartner, Formicary Collaboration Group and others. Daniel is a regular speaker at international events and congresses like EuroCloud Congress Western Europe, Microsoft Lync Conferences (Lync 2013 Conference San Diego, USA), Microsoft Global Exchange US, TechEd, Microsoft Product Launches, University and campus events and also contributes to technical articles, business magazines and newsletters in Microsoft & Lync forums. In his free time, he spends time with Aikido, Iaido, Kendo, Ken-Jutsu, Kyudo, Meditation, Bonsai breeding & Aquariums, traveling, reading, snowboarding, running, cooking, music, canopy and hiking. Valik Daniel: Daniel Jonathan Valik is an industry expert in Unified Communications & Collaboration, Cloud, Mobile Platform, Social Networking and Contact Center technology. Daniel drives the above topics for more than 15 years in the IT and Telecommunication industry and has also lived and worked in different regions like Europe, South East Asia and United States. Daniel is a Sr. Program Manager - Unified Communications in the Global Business Operations & Strategic Services division at the Microsoft Headquarters in Redmond/WA, USA and he drives the evolution and maintenance of the global Customer Support Unified Communications strategy. This includes gathering, consolidating and prioritizing business requirements from international customers, business partners and Microsoft business teams to push Microsoft Lync, Lync online, Skype and other Unified Communications related technology in the field of customer care and global contact centers. In other words, Daniel is responsible to innovate Contact Centers and with that to bring the customer care of Microsoft into the next century of communication and collaboration. Daniel was born and grown up in Baden bei Wien in Austria and started his early career at a small computer shop in his hometown close to Vienna, Austria where he worked as a hardware engineer on PCs and servers. After his first job, he served the Military for about a year and continued his career as a Systems Engineer for Linux Debian and Suse support at a small telecommunications provider. Then he moved on to a well-known service and software company in Germany, Materna Information and Communications, where he designed, developed and led customer projects for Unified Messaging, Speech Recognition and mobile technology projects in Western Europe. After almost 6 years in Materna as Systems Engineer, Architect, Presales expert and later as the Product Solution Manager, he made his move to Microsoft Austria and Western Europe. In this new opportunity, Daniel was a Senior Product Specialist for Unified Communications and Mobility and was responsible for developing and executing go to market' initiatives to help enterprises evaluate and justify investment for adoption of Microsoft UC technologies/solutions. During this time he developed partnerships with Samsung, HTC, Polycom, HP, Kapsch, Telekom Austria, T-Mobile, T-Systems, Bechtle, Dialogic, AudioCodes and many other international companies. He also played the role of Project Architect to integrate Microsoft Unified Communications & Collaboration (UCC) solutions with 3rd party equipment and devices like Nortel IP PBX with Exchange's Unified Messaging, Polycom HDX 9000 conferencing system with Microsoft OCS R2, Dialogic gateway with OCS etc. As the lead of UCC @ Cloud initiative, Daniel led the team to help customer evaluate options (On-premise, cloud base or hybrid) and develop business cases enabling customer's executives to make informed decisions.

Next to this, he also led the initiative to help customers evaluate UCC technologies/solutions (especially OCS/Lync versus Cisco and IBM) by providing solution scenarios, technology comparisons, competitive analysis and Communication-Enabled Business Process (CEBP) to make a facts' based decision with ROI justification and alignment of business and IT objectives. This process often required him to play the Architect role to design, build and execute Proof of Concept (POC) projects to support the Microsoft product marketing and product management teams. After Microsoft Austria, he made another career decision to move his home base to Hong Kong and then Singapore where he drove business development, product management and product marketing for Unified Communications for an important Microsoft Lync partner, Unify Square APAC. Daniel holds a number of technical certifications including MCT (Microsoft Certified Trainer). He has a double Master's Degree (MBA) and a Master Degree (MAS) in General Business, additionally he hold a degree for International Business Management. He is the author of several books like The Renaissance of Communication and Collaboration, which is the first German book about UC with a mix of business and technology, published as Lync Server 2010 launch book for the DACH region by Microsoft. Together with Jochen Kunert (Managing Director of Unify Square EMEA), Daniel co-authored the second book about Unified Communications. His third book is about Cloud Services which was written for the EuroCloud association in Europe. Additionally he has a couple other publishing projects inclusive of whitepapers for Microsoft, Gartner, Formicary Collaboration Group and others. Daniel is

Summary:

This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization.This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.

Contents:

Cover; Copyright; Credits; About the Author; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Innovation of Communication and Information Technologies; Defining communication; What changed the communication industry?; Understanding modern business communication needs; Evolution of communication tools; Increasing the number of ways to reach a person; Benefits of UC; Introducing cloud services in IT and telecommunication; Summary; Chapter 2:Information Technology Meets Knowledge Management; Microsoft SharePoint Server as a knowledge platform

Microsoft Share Point as FAQ, collaboration, and best practice platform YouTube as a video knowledge portal; A company's central intranet portal and team sites on Microsoft SharePoint; From skill search and real-time communication to mobile integration; Summary; Chapter 3:Business Cooperation in the World of the World Wide Web; What technological barriers are we talking about?; Understanding the unified communications umbrella; Learning about My Site; Instant messaging and chat; Knowing the modular IT platform; Summary; Chapter 4:Value and Potential for End Users

Technology supports our daily lifePersistent instant messaging; Being mobile - the mobility advantage; From Roundtable and Email to CRM; Do more with real-time messaging; The great advantage of the unified communications platform; Developing your own UC add-ons; Summary; Chapter 5:Cost Optimization Approaches; Need for an efficient communication solution; Optimization opportunities with UC; Reducing direct costs of communication services; Reducing the costs/fees for Internet and data services; Reducing costs/fees for conference services

Reducing costs/charges for mobile and fixed line telephony Optimizing communication and collaboration cost by using Federation; Reducing costs/fees for equipment setting up; Optimizing travel expenses and business travel; Potential savings; Optimizing communication infrastructure and replacing legacy technology; Potential savings; Advantages of cloud services; Optimization of existing infrastructure; Potential savings; Optimization of software licenses; Potential savings; Take advantage of knowledge and human capital; Potential savings; Business value assessment; Summary

Chapter 6: Unified Communications Projects in Practice Initial situation; The role of a UC solution; Evaluating UC solutions; The Microsoft UC solution for Contoso; Additional benefits of UC solution; From decision, Proof of Concept to rollout of UC; The pilot phase; Implementation of training; The overall concept; Concluding remarks; Summary; Chapter 7:Analyzing the Key Points of a Unified Communications Project; Evaluation phase; How can this be done easily?; Selecting unified communications solution and solution provider; Decision making and pilot phase; Summary

Chapter 8:Technology Inside the Microsoft UC Platform and a Look into the Future

Notes:

Includes index.

Description based on online resource; title from title page (ebrary, viewed May 21, 2013).

ISBN:

1-84968-507-X

OCLC:

843192009