The certified quality engineer handbook / Connie M. Borror, editor.

Format:

Book

Contributor:

Borror, Connie M., editor.

Language:

English

Subjects (All):

Production management--Quality control.

Production management.

Reliability (Engineering).

Physical Description:

1 online resource (695 p.)

Edition:

Third edition.

Place of Publication:

Milwaukee, Wisconsin : ASQ Quality Press, 2008.

Language Note:

English

Contents:

Intro

Title Page

Copyright Page

Table of Contents

List of Figures and Tables

Preface to the Third Edition

Preface to the Second Edition

Preface to the First Edition

How to Use This Book

Acknowledgments

Part I Management and Leadership

Chapter 1 A. Quality Philosophies and Foundations

Chapter 2 B. The Quality Management System

1. Strategic Planning

2. Deployment Techniques

3. Quality Information System

Chapter 3 C. ASQ Code of Ethics for Professional Conduct

Chapter 4 D. Leadership Principles and Techniques

Chapter 5 E. Facilitation Principles and Techniques

Chapter 6 F. Communication Skills

Chapter 7 G. Customer Relations

Chapter 8 H. Supplier Management

Chapter 9 I. Overcoming Barriers to Quality Improvement

Part II The Quality System

Chapter 10 A. Elements of the Quality System

Chapter 11 B. Documentation of the Quality System

Chapter 12 C. Quality Standards and Other Guidelines

Chapter 13 D. Quality Audits

1. Types of Audits

2. Roles and Responsibilities in Audits

3. Audit Planning and Implementation

4. Audit Reporting and Follow-Up

Chapter 14 E. Cost of Quality

Chapter 15 F. Quality Training

Part III Product and Process Design

Chapter 16 A. Classification of Quality Characteristics

Chapter 17 B. Design Inputs and Review

Chapter 18 C. Technical Drawings and Specifications

Chapter 19 D. Design Verification

Chapter 20 E. Reliability and Maintainability

1. Predictive and Preventive Maintenance Tools

2. System Reliability and Maintainability Indices

3. The Bathtub Curve and Other Failure Models

4. Reliability, Safety, and Hazard Assessment Tools

Part IV Product and Process Control

Chapter 21 A. Tools

Chapter 22 B. Material Control

1. Material Identification, Status, and Traceability

2. Material Segregation.

3. Classification of Defects

4. Material Review Board (MRB)

Chapter 23 C. Acceptance Sampling

1. Sampling Concepts

2. Sampling Standards and Plans

3. Sample Integrity

Chapter 24 D. Measurement and Test

1. Measurement Tools

2. Destructive and Nondestructive Tests

Chapter 25 E. Metrology

Chapter 26 F. Measurement System Analysis

Part V Continuous Improvement

Chapter 27 A. Quality Control Tools

Chapter 28 B. Quality Management and Planning Tools

Chapter 29 C. Continuous Improvement Techniques

Chapter 30 D. Corrective Action

Chapter 31 E. Preventive Action

Part VI Quantitative Methods and Tools

Chapter 32 A. Collecting and Summarizing Data

1. Types of Data

2. Measurement Scales

3. Data Collection Methods

4. Data Accuracy

5. Descriptive Statistics

6. Graphical Methods for Depicting Relationships

7. Graphical Methods for Depicting Distributions

Chapter 33 B. Quantitative Concepts

1. Terminology

2. Drawing Statistical Conclusions

3. Probability Terms and Concepts

Chapter 34 C. Probability Distributions

1. Continuous Distributions

2. Discrete Distributions

Chapter 35 D. Statistical Decision Making

1. Point Estimates and Confidence Intervals

2. Hypothesis Testing

3. Paired-Comparison Tests

4. Goodness-of-Fit Tests

5. Analysis of Variance (ANOVA)

6. Contingency Tables

Chapter 36 E. Relationships Between Variables

1. Linear Regression

2. Simple Linear Correlation

3. Time-Series Analysis

Chapter 37 F. Statistical Process Control (SPC)

1. Objectives and Benefits

2. Common and Special Causes

3. Selection of Variable

4. Rational Subgrouping

5. Control Charts

6. Control Chart Analysis

7. Pre-Control Charts

8. Short-Run Statistical Process Control

Chapter 38 G. Process and Performance Capability.

1. Process Capability Studies

2. Calculating Process Performance Versus Specifications

3. Process Capability Indices

4. Process Performance Indices

Chapter 39 H. Design and Analysis of Experiments

2. Planning and Organizing Experiments

3. Design Principles

4. One-Factor Experiments

5. Full-Factorial Experiments

6. Two-Level Fractional Factorial Experiments

Part VII Appendices

Appendix A: ASQ Certified Quality Engineer (CQE) Body of Knowledge

Appendix B: Control Limit Formulas

Appendix C: Constants for Control Charts

Appendix D: Statistical Tolerance Factors

Appendix E: Standard Normal Distribution for Selected Z-Values

Appendix F: Areas under Standard Normal Distribution to the Left of Z-Values

Appendix G: F Distribution F0.10

Appendix H: F Distribution F0.05

Appendix I: F Distribution F0.01

Appendix J: Binomial Distribution

Appendix K: Chi-Square Distribution

Appendix L: Exponential Distribution

Appendix M: Poisson Distribution

Appendix N: Median Ranks

Appendix O: Normal Scores

Appendix P: Values of t Distribution

Appendix Q: Selected National and International Quality System Standards

Glossary

References

Index.

Notes:

Description based upon print version of record.

Includes bibliographical references (pages 645-654) and index.

Description based on print version record.

ISBN:

600-00-4865-3

1-62198-207-6

OCLC:

893681489