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Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary / Steve Curtin.
- Format:
- Book
- Author/Creator:
- Curtin, Steve.
- Language:
- English
- Subjects (All):
- Consumer satisfaction.
- Product management.
- Organizational change.
- Physical Description:
- 1 online resource (209 p.)
- Edition:
- 1st ed.
- Other Title:
- Seven simple ways to raise your customer service from ordinary to extraordinary
- Place of Publication:
- New York : AMACOM, 2013.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Don't settle for service that's anything less than extraordinary.
- Contents:
- Introduction
- Function vs. essence
- Three truths of exceptional customer service
- Seven simple ways to raise customer service
- Express genuine interest
- Share unique knowledge
- Convey authentic enthusiasm
- Use appropriate humor
- Provide pleasant surprises
- Deliver service heroics
- Incorporating job essence into job function
- From ordinary to extraordinary
- Index.
- Notes:
- Includes index.
- Description based on print version record and CIP data provided by publisher.
- ISBN:
- 0-8144-3282-4
- OCLC:
- 852166361
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