Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / Debashis Sarkar.

Format:

Book

Author/Creator:

Sarkar, Debashis, author.

Language:

English

Subjects (All):

Service industries--Management--Handbooks, manuals, etc.

Service industries.

Industrial management--Handbooks, manuals, etc.

Industrial management.

Physical Description:

1 online resource (247 p.)

Edition:

1st ed.

Place of Publication:

Milwaukee, Wisconsin : ASQ Quality Press, 2007.

Language Note:

English

Summary:

Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a position more likely to build an intimate relationship with customers and build a foundation of operational excellence. Lean as a philosophy is new to the service companies, and many of them struggle to find the correct approach for its adoption. Many declare early victory after a few successful projects only to realize that the benefits do not sustain over a period of time. This happens because they do not really know what it takes for a holistic lean implementation in a service organization.!--nl--Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale & involvement. Many of the principles discussed in the book are based on the author's first-hand experience in lean implementation. Being from a practitioner's viewpoint, Lean for Service Organizations and Offices is light on theory and heavy on application, exactly what's needed for a holistic and comprehensive lean transformation. Read an interview with the author in The Hindu.

Contents:

Intro

Table of Contents

List of Figures, Tables, and Exhibits

Preface

Note to Readers

1 Introduction

2 Blueprint for Implementation

3 Anchors

4 Lean Breakthroughs

Appendix A Assessment of the Lean Management System: The DEB-LOREX Index

Appendix B Template for Management Report after LMS Assessment Based on the DEB-LOREX Model

References

Index.

Notes:

Description based upon print version of record.

Includes bibliographical references (pages 221-223) and index.

Description based on print version record.

ISBN:

9780873891486

0873891481

9780873891493

087389149X

9786000048471

6000048475

OCLC:

893681433