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How to be a great call center representative / Robert W. Lucas.
- Format:
- Book
- Author/Creator:
- Lucas, Robert W.
- Language:
- English
- Subjects (All):
- Call centers.
- Customer relations.
- Customer services.
- Physical Description:
- xxii, 175 p.
- Edition:
- 1st edition
- Place of Publication:
- [Saranac Lake, NY] : American Management Association, c2001.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Give your front-line call center staff the training they need!.
- Notes:
- Title from title screen.
- Includes bibliographical references and index.
- Digitized and made available by: Books 24x7.com.
- ISBN:
- 9781283688642
- 1283688646
- 9780761215103
- 0761215107
- OCLC:
- 761692470
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