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Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson.
- Format:
- Book
- Author/Creator:
- Zemke, Ron.
- Language:
- English
- Subjects (All):
- Customer services--Examinations, questions, etc.
- Customer services.
- Customer services--Problems, exercises, etc.
- Physical Description:
- xix, 248 p. : ill.
- Edition:
- 1st edition
- Place of Publication:
- [Saranac Lake, N.Y.] : American Management Association, c2001.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Create a service advantage with the help of customer service guru Ron Zemke.
- Notes:
- Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates.
- Title from title screen.
- Includes bibliographical references and index.
- Digitized and made available by: Books24x7.com.
- ISBN:
- 9781283688680
- 1283688689
- 9780761215257
- 0761215255
- OCLC:
- 761692469
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