Measuring ROI in mentoring and coaching : converting relationships to bottom-line impact / Marius Meyer.

Format:

Book

Author/Creator:

Meyer, Marius, author.

Language:

English

Subjects (All):

Employees--Coaching of.

Employees.

Employees--Training of.

Rate of return.

Physical Description:

1 online resource (180 p.)

Edition:

1st ed.

Place of Publication:

Randburg, Republic of South Africa : Knowres Publishing, 2007.

Language Note:

English

Contents:

Cover; Copyright; ABOUT THE AUTHOR; ACKNOWLEDGEMENT; TABLE OF CONTENTS; Introduction; Outline of the book; Icons used in this publication; Chapter 1: Why measure mentoring and coaching?; Growth in mentoring and coaching; The ROI and bottom-line imperative; Why do current mentoring/coaching programmes fail?; The need for ROI measurement; Myths about mentoring and coaching measurement; Role-players in evaluation and measurement; Quick review of Chapter 1; Self-assessment activities; Chapter 2: What should be measured?; Introduction; Evaluation and measurement approaches and techniques

Mentor/coach skills assessmentMentee/coachee talent assessment; Organisational culture assessment; ROI value proposition; Mentoring and coaching ROI measurement options; Non-intervention factors; Asking the right questions to get the numbers; Key lessons; Pre and post-measurement of mentoring and coaching; Pre and post-measurement output sheet; Quick review of Chapter 2; Self-assessment activities; Chapter 3: How to evaluate and measure the impact of mentoringand coaching; Introduction; An integrated evaluation and measurement framework formentoring and coaching

Phase 1: Planning the interventionPhase 2: Skills transfer; Elements of a mentoring/coaching skills transfer strategy; Phase 3: Evaluation and measurement; Level 1: Reaction evaluation; Level 2: Learning evaluation; Example of a mentoring and coaching knowledge assessment ....instrument; Level 3: Behaviour or application evaluation; Level 4: Results evaluation; How to do a mentoring/coaching ROI: Mobile Chat case study; The 20 Rs of ROI measurement: From reaction to results; Conclusion; Quick review of Chapter 3; Self-assessment activities; Frequently asked questions; Useful websites

References

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed August 4, 2015).

ISBN:

1-86922-383-7

1-299-19053-7

OCLC:

842860068