Fearless facilitation : the ultimate field guide to engaging (and involving!) your audience / Cyndi Maxey and Kevin O'Connor.

Format:

Book

Author/Creator:

Maxey, Cyndi.

Contributor:

O'Connor, Kevin, 1947-

Language:

English

Subjects (All):

Business presentations.

Business communication.

Physical Description:

1 online resource (204 p.)

Edition:

1st ed.

Place of Publication:

San Francisco : Jossey-Bass & Pfeiffer Imprints, Wiley, 2013.

Language Note:

English

Summary:

As the workforce ages and younger trainers and managers emerge, facilitation skills take on a new importance and, with the increased use of social networks, new facilitation skills are needed. Written by two facilitation gurus, this book shows how to make any learning environment come alive. It outlines proven guidelines any trainer can use to unify groups, inspire creativity, and get audiences, teams, and colleagues to speak up, talk back, participate, and engage in meetings.

Contents:

Preface

Acknowledgments

About the authors

Introduction

Heard on the street : the audience does know!

The audience doesn't lie

It's about time!

It all begins with courage

Keys to facilitate fearlessly

And on a final and very important note

Organic facilitation

Organic facilitation is less known

Organic facilitation is healthier in the long run

Organic facilitation takes time to perfect (or, actually, make appear imperfect)

Intimacy is key

The fourth wall

The wall it's ok to break

Food, fun, and safety

Tools for your fearless tool bag

Rules for breaking the wall

Dance naked! : the wisdom is in the room

How to work (and not work) the room

How fred friedman broke the fourth wall

Have fun with one or with one hundred

Take it professionally, not personally

As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way

Be ready to adapt

Know that you can't win them all

Yes, facilitation works with very large audiences!

Adapting to an unexpectedly small audience

Coach's comments

Dialogue not monologue (worse, duologue)

Conversation is not easy for most

Can you converse without a cocktail?

Conversation: begin at the beginning

The break is never really a break

Dialogue during your meeting

Dialogue post-meeting

The set-up: making it happen

The learning environment

You can always facilitate, no matter the circumstances

Lessons from one executive's transformation

Listen live, then disappear!

What oprah and larry know

What the best do not do

What the journalist uncovers

What the orchestra conductor knows

What the sales professional knows

Really good facilitators use these questions

Really good facilitators avoid these questions

What listening live is not

Timing is everything

Your natural resources

Go with it!

Take what they give you

Trust!

When you know more and they came to hear it

When you need to (and should) keep emotion at bay

When you can't think and hit at the same time

Home run!

It's about the audience, first and always, in all ways!

What a ninety-one-year-old knows

What a professional magician knows

What an eighth-grade teacher knows

What engineers know

Connection is never perfection

What the professional comedian knows

Audiences will react differently to the same story

Avoid death by committee

Yikes! a whole room full of

When times go less well than planned

People and groups who exhibit predictable challenges

People who are disconnected

Only one person to facilitate

In your writing, especially when you need to persuade

Gaining traction

Keeping momentum

When all else fails . . . people who won't change, no matter what

Conclusion: now is the beginning of your new skill

Appendix a: sure things : eight discussion topics that never fail

Appendix b: four keys to making it easier

Appendix c: momentum magic

Appendix d: oops! when meetings don't go so well

Appendix e: techniques for teleconference and virtual meeting facilitation.

Notes:

Includes index.

ISBN:

9781118417508

111841750X

9781299385184

1299385184

9781118420614

1118420616

OCLC:

827724540