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What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
- Format:
- Book
- Author/Creator:
- Gallagher, Richard S.
- Language:
- English
- Subjects (All):
- Customer services--Humor.
- Customer services.
- Customer services--Management--Humor.
- Customer relations--Humor.
- Customer relations.
- Physical Description:
- 1 online resource (126 p.)
- Edition:
- 1st edition
- Place of Publication:
- New York : American Management Association, c2008.
- Language Note:
- English
- System Details:
- text file
- Summary:
- An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
- Contents:
- Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author;
- Notes:
- Includes index.
- ISBN:
- 9786611757977
- 9781281757975
- 1281757977
- 9780814410561
- 0814410561
- OCLC:
- 428739761
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