Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines.

Format:

Book

Author/Creator:

Raines, Susan S.

Series:

Jossey-Bass business & management series.

The Jossey-Bass business & management series

Language:

English

Subjects (All):

Conflict management.

Interpersonal relations.

Personnel management--Psychological aspects.

Personnel management.

Customer relations.

Conflict management--Case studies.

Physical Description:

1 online resource (498 p.)

Edition:

1st ed.

Place of Publication:

San Francisco : Jossey-Bass, c2013.

Language Note:

English

Summary:

Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external dis

Contents:

Conflict management knowledge and skills

Manager know thyself

Theory to practice : the root causes and cures of conflict

The power of negotiation : essential concepts and skills

The alternative dispute resolution process continuum

Preventing and resolving internal conflict

Causes and cures for employee turnover

Building successful teams and organizations

Conflict management in unionized environments

Designing disputing systems for organizations

Preventing and resolving external conflicts

Prevention and resolution of conflicts with clients, customers, and vendors

Case studies of organizational success through exemplary customer conflict management

Collaboration and conflict management between regulators and the regulated

Public policy decision making and collaboration

Designing and facilitating effective large-group processes.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9781283917469

1283917467

9781118418420

1118418425

OCLC:

823389929