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People love you : the real secret to delivering legendary customer experiences / Jeb Blount.
- Format:
- Book
- Author/Creator:
- Blount, Jeb.
- Series:
- Gale eBooks
- Language:
- English
- Subjects (All):
- Customer services.
- Customer relations.
- Physical Description:
- 1 online resource (x, 181 pages)
- Edition:
- 1st edition
- Other Title:
- Real secret to delivering legendary customer experiences
- Place of Publication:
- Hoboken : John Wiley, 2013.
- Hoboken, New Jersey : Wiley, 2013.
- Language Note:
- English
- System Details:
- text file
- Summary:
- What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a major impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience-something memorable. When customers have a positive emotional experience, it anchors them to your brand, your product or service, and ultimately to you. People Love You provides a practical, actionable, and easy-to-implement approach to building strong emotional bonds with customers that last a lifetime. Far too many o
- Contents:
- About the author
- Foreword
- What's love got to do with it
- Seven principles of customer engagement
- Five levers of customer experience
- Put customers first
- Acknowledgements.
- Notes:
- Includes index.
- ISBN:
- 9781118555873
- 1118555872
- 9781299146280
- 1299146287
- 9781118555880
- 1118555880
- OCLC:
- 816318982
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