Better patient feedback, better healthcare / Taher Mahmud.

Format:

Book

Author/Creator:

Mahmud, Taher.

Language:

English

Subjects (All):

Communication in medicine.

Physician and patient.

Physical Description:

1 online resource (113 p.)

Edition:

1st ed.

Place of Publication:

Keswick, Cumbria, UK. : M&K Pub. Press, c2012.

Language Note:

English

Summary:

Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time - let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and

Contents:

Cover; Prelims; Contents; About the author; Introduction; Chapter 1 Fundamentals of Patient Feedback; Chapter 2 A Blueprint for Substantial Change; Chapter 3 The Role of Governing Organisations; Chapter 4 The Psychology of Better Communication; Chapter 5 Healing the Healthcare System; Chapter 6 Understanding Patient-centred Care; Chapter 7 Achieving Patient Involvement; Chapter 8 Dealing with Negative Patient Feedback; Chapter 9 Measuring Progress; Index

Notes:

Includes index.

ISBN:

9786613921871

9781283609425

1283609428

9781907830242

1907830243

OCLC:

811507187