The secrets of facilitation : the SMART guide to getting results with groups / by Michael Wilkinson.

Format:

Book

Author/Creator:

Wilkinson, Michael, 1957-

Series:

The Jossey-Bass Business & Management Series

Language:

English

Subjects (All):

Group facilitation--Handbooks, manuals, etc.

Group facilitation.

Business meetings--Handbooks, manuals, etc.

Business meetings.

Physical Description:

1 online resource.

Edition:

New and rev.

Place of Publication:

San Francisco : Jossey-Bass, 2012.

System Details:

text file

Summary:

"This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. This new edition includes new chapters that highlight such timely topics as: facilitating virtual meetings; facilitating very large groups; facilitating conferences; and building an internal facilitator capability. The book also offers new cross-cultural examples, and an ancillary website with forms, checklists and a sample facilitator guide"-- Provided by publisher.

Contents:

Intro

The Secrets of Facilitation: The SMART Guide to Getting Results with Groups

Copyright

Contents

Introduction to the Second Edition

What's New in the Second Edition?

Case Study: The Secrets in Action-How Two Practitioners Have Put the Secrets to Work

Introduction: A Powerful Secret

Case Study: Learning the Powerful Secret

Secret #1-The Fundamental Secret of Facilitation

Case Study: The Sanitation Workers

Learning to Apply the Fundamental Secret

The Principles of SMART Facilitation

More Ways to Apply the Secret

What This Book Will Do for You

Where to Start

I. What is the Role of a Facilitator?

Questions Answered in This Chapter

Case Study: The Facilitator's Role in Civic Leadership Groups

Sample Scenarios: Group Solutions Needed

When Is Facilitation Appropriate?

Secret #2-The Secret of When to Use Facilitation

Definition: What Is a Facilitated Session?

What Are the Responsibilities of a Facilitator?

The Soul of a Facilitator

When Is Facilitation Not Appropriate?

Facilitation: Where Is the Industry Today?

What's Next for Facilitation?

Applying the Secrets to Gain Buy-In to a Strategic Plan

Facilitator's Checklist for Understanding Facilitation and the Roles of a Facilitator

Exercise Your Skills

Note

II. The Secrets to Questioning: Design Your Questions to Get Better Answers

Case Study: Starting Questions

The Starting Question

Secret #3-The Secret of the Starting Question

Delivering Great Starting Questions

Choosing the Question Verb

Case Study: The Starting Question to Engage the VP's Number Two

The Reacting Questions

Secret #4-The Secret to Guiding a Group

Floating an Idea

Secret #5-The Secret to Influencing Idea Ownership

Applying the Questioning Techniques.

A Final Note on Questioning

Facilitator's Checklist for Questioning

III. The Secrets to Preparing: Know Your 5 Ps

Case Study: The Principals' Conference

The 5 Ps of Preparation

Secret #6-The Secret to Preparation: The 5 Ps

It's All About Purpose

Secret #7-The Secret Power of Purpose

Defining the Product

Secret #8-The Secret to Defining the Session Product: The 3 Hs

Selecting Participants

Identifying the Probable Issues

Preparing the Process

The Meeting Notice

Case Study: Preparing for Vision Councils

Special Topic: Managing a Sponsor

Secret #9-The Secret to Managing a Sponsor's Presence

Applying the 5 Ps

Facilitator's Checklist for Preparing

IV. The Secrets to Starting: Inform, Excite, Empower, Involve

Case Study: Kicking off Vision 2020

Opening the Session

Secret #10-The Secret to a Strong Opening

Secret #11-The Secret to Exciting in the Opening

Gaining Buy-In to the Agenda

Secret #12-The Secret to Gaining Agenda Buy-In

Using Ground Rules

Secret #13-The Secret to Using Ground Rules

Case Study: Avoiding the Executive Feeding Frenzy

Using Parking Boards

Secret #14-The Secret to Parking Boards

Effective Introductions

Secret #15-The Secret to Effective Introductions

Opening Nonfacilitated Meetings

When Should You Arrive for the Meeting?

Getting Started on Time

Secret #16-The Secret to Starting on Time

Applying the Secrets to Starting

Facilitator's Checklist for Getting the Session Started

V. The Secrets to Focusing: Establish the Course, Avoid Detours

Case Study: Facilitating the Senator and the Chief of Staff.

Secret #17-The Secret to Using Checkpoints

Focusing the Group: Using Checkpoints

The Extended Checkpoint

Warming Up a Group

Secret #18-The Secret to Warming Up a Group

Delivering Accurate, Clear, and Concise Directions (PeDeQs)

Secret #19-The Secret to Giving Clear Directions

Keeping a Group on Track

Secret #20-The Secret to Keeping a Group on Track

Managing Breakout Groups

Secret #21-The Secret to Effective Breakout Groups

Secret #22-The Secret to Rotating Flip Charts

Applying the Secrets to Focusing

Facilitator's Checklist for Focusing a Group

VI. The Secrets to Recording: The Power of the Pen-Use It, Don't Abuse It, Make It Theirs

Case Study: Public Safety Collaborative

How Facilitators Abuse the Pen

Using, Not Abusing the Pen

Secret #23-The Secret to Using, Not Abusing, the Power of the Pen

Case Study: The Power of the Pen, ELMO, and Parking Boards

Knowing What to Record

Secret #24-The Secret to Knowing What to Record

Managing the Recording Process

Secret #25-The Secret to Keeping the Recording Concise

Using Strategies to Avoid Lulls While Writing

Secret #26-The Secret to Avoiding Lulls While Writing

Additional Techniques for Recording

The Seven Deadly Sins of Facilitation

Applying the Secrets to Recording

Facilitator's Checklist for Recording

VII. The Secrets to Information Gathering: Know Your Tools and How to use them

Case Study: The Retailing Conference

Understanding the Major Information Gathering and Processing Functions

Understanding Processing Groups

Understanding Processing Order

Gathering and Processing Information

Secret #27-The Secret to Gathering Information

Gathering Facts.

Secret #28-The Secret to Getting the Details

Categorizing

Secret #29-The Secret to Categorizing

Inquiring

Secret #30-The Secret to Q&amp

A Sessions

Generating Ideas

Secret #31-The Secret to Generating Ideas

Prioritizing

Secret #32-The Secret to Prioritizing

Reporting

Secret #33-The Secret to Reporting Back

Getting Feedback

Secret #34-The Secret to Getting Quality Feedback

Additional Information Gathering and Processing Strategies

Applying the Secrets to Information Gathering

Case Study: Facilitation in the Classroom

Facilitator's Checklist for Information Gathering

VIII. The Secrets to Closing: Review, Define, Evaluate, End, Debrief

Case Study: Polling for Agreement at the Close

Secret #35-The Secret to a Strong Close

Reviewing Activities Completed and Personal Objectives

Confirming Commitment to Decisions Made

Secret #36-The Secret to Confirming Commitment to Decisions

Clearing the Issues List

Secret #37-The Secret to Clearing the Issues List

Assigning Actions

Secret #38-The Secret to Assigning Actions

Defining What Can Be Communicated About the Session

Evaluating the Session

Ending the Session

Debriefing

What If the Session Is Running Behind?

What If the Session Is Going to Run Over?

Delivering a Partial Close

Facilitator's Checklist for Closing

IX. The Secrets to Managing Dysfunction: Conscious Prevention, Early Detection, Clean Resolution

Case Study: The Chairman and the COO

Dysfunctional Behavior-What Is It?

Secret #39-The Secret to Understanding Dysfunction

Techniques for Conscious Prevention

Secret #40-The Secret to Preventing Dysfunction

Techniques for Early Detection.

Secret #41-The Secret to Detecting Dysfunction

Techniques for Clean Resolution

Secret #42-The Secret to Resolving Dysfunction

Recommended Responses to Various Dysfunctions

When the Unexpected Happens

Secret #43-The Secret to Responding When the Unexpected Happens

Responding to Mistakes and Attacks

Case Study: Making a Mistake as the Facilitator

Secret #44-The Secret to Responding to Mistakes and Attacks

Rewarding Functional Behavior

Lesson Learned

Applying the Secrets to Managing Dysfunction

Facilitator's Checklist for Managing Dysfunction

X. The Secrets to Consensus Building: Create and Maintain a Consensus-Focused Process

Case Study: Consensus on Values

Defining Consensus

Secret #45-The Secret to Understanding Consensus

Deciding How to Decide

Secret #46-The Secret of Five-Finger Consensus

Understanding Why People Disagree

Secret #47-The Secret to Understanding Disagreement

Secret #48-The Secret to Resolving a Level 3 Disagreement

Filling Your Toolbox of Consensus Building Techniques

Secret #49-The Secret to Resolving a Level 1 Disagreement

Secret #50-The Secret to Resolving a Level 2 Disagreement

Case Study: Improving Customer Delivery Times

Secret #51-The Secret to Using Weighted Scoring

Revisiting the Family Vacation

Applying the Secrets to Consensus

Secret #52-The Secret to Gaining Consensus on Wording

Facilitator's Checklist for Consensus Building

XI. The Secrets to Energy: Set the Pace, Anticipate the Lulls, React Accordingly

Case Study: Learning the Impact of Energy

Understanding the Impact of Energy

Secret #53-The Secret of Energy: The Three Es

Projecting Energy from the Start.

Secret #54-The Secret to Starting with Energy.

Notes:

"New and revised."

Description based on print version record and CIP data provided by publisher.

Includes bibliographical references and index.

ISBN:

9786613905116

9781283592666

1283592665

9781118228579

111822857X

OCLC:

811488727