3 options
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon.
- Format:
- Book
- Author/Creator:
- Solomon, Micah.
- Language:
- English
- Subjects (All):
- Customer services.
- Customer services--Technological innovations.
- Customer loyalty.
- Social media.
- Physical Description:
- 1 online resource (209 p.)
- Edition:
- 1st edition
- Place of Publication:
- New York : American Management Association, 2012.
- Language Note:
- English
- System Details:
- text file
- Summary:
- In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.
- Contents:
- pt. 1. Timeliness and timelessness
- pt. 2. High-tech, high-touch anticipatory customer service
- pt. 3. The rise of self-service and social media
- and other seismic shifts.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on print version record.
- ISBN:
- 9781283688413
- 1283688417
- 9780814417911
- 0814417914
- OCLC:
- 793193173
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.