India : cross-cultural business behavior : for business people, expatriates and scholars / Richard R. Gesteland & Mary C. Gesteland.

Format:

Book

Author/Creator:

Gesteland, Richard R.

Contributor:

Gesteland, Mary C.

Language:

English

Subjects (All):

Business etiquette--India.

Business etiquette.

Intercultural communication--India.

Intercultural communication.

National characteristics.

Physical Description:

1 online resource (194 p.)

Edition:

1st ed.

Place of Publication:

[Frederiksberg] : Copenhagen Business School Press ; Portland, OR : Distribution, North America, International Specialized Book Services, 2010.

Language Note:

English

Summary:

Part I seeks to answer the 10 questions most often posed by Westerners doing business in India, including, Why do our Indian suppliers constantly miss delivery deadlines? When does yes really mean yes in India? and Why do our Indian project teams and employees need to be micro-managed? Part II is a practical guide for families moving to India. It addresses such critical concerns as how to find housing, how to acclimate your family to India and its culture, and how to prepare yourself for the challenges you will face on a day-to-day basis.

Contents:

Front Cover

Title Page

Colophon

Table of Contents

Foreword

Richard

Mary

Acknowledgements

Part One: Communicating, Negotiating and Managing in India

Chapter One: The Business Culture of India

Business Culture: A Definition

National Business Cultures

Nordic Examples

Tendencies versus Stereotypes

Definition of the "West"

Cultural Differences and Similarities

Chapter Two: Polychronic and Monochronic Time

Climate and Time Behavior

Wilting in Jaipur

Comparing Polychronic and Monochronic Time Behavior

Lack of Punctuality

Meeting Behavior

Case 2‑1: Waiting in Bangalore

Late Deliveries, Missed Deadlines

Case 2‑2: The Reluctant Messenger

Case 2‑3: The Outsourcing Contract

Surviving Polychronic Time Behavior

Time Behavior Is Changing … Slowly

Chapter Three: Relationship Focus and Deal Focus

Case 3‑1: Collecting Past Due Accounts

Case 3‑2: Cutting Red Tape in India

Case 3‑3: Negotiating with Indian Government Officials

The Importance of Relationships

Case 3‑4: Using Your Contacts

Maintaining Your Relationships

Chapter Four: Hierarchical and Egalitarian Business Behavior

The North-South Cultural Divide in Europe

Characteristics of Hierarchical Business Cultures

Characteristics of Egalitarian Business Cultures

Formality: Forms of Address

UK Foreign Minister Insults Indian Counterparts

Formality: Dress Code

Case 4‑1: Negotiating in South Asia

Meeting the Prime Minister

Egalitarian Managers in Hierarchical Cultures

Case 4‑2: Danish Manager in India I

Expatriate Preparation Training

Learn the Local Language?

Invasion of the Rats

The Trailing Spouse

The Cages of Bombay (Mumbai)

Caste Issues

Case 4‑3: Danish Manager in India II

Gender Issues in a Hierarchical Society

Case 4‑4: Gender Issues.

Chapter Five: Communication Direct Westerners Encounter Indirect Indians

"When Does 'Yes' Mean Yes?"

Case 5‑1: Communicating in India: "Yes or No?"

So When Does a "Yes" in India Really Mean Yes?

Written Communication

Nonverbal Communication

"Danish Humor Is a Problem"

Chapter Six: Intercultural Leadership Challenges in India

Improving Staff Retention

Recruiting Staff in the Old Days

Communication Issues

Criticizing or Correcting Indian Counterparts

Tool Kit for Issues Resolution

Case 6‑1: The Performance Evaluation

Improving Teamwork

Building a Shared Culture

North-South Divide in India

Leveraging the Similarities

Summary for Westerners: Indian Expectations and Assumptions about Communicating, Negotiating and Managing

Polychronic Time Behavior

Relationship Orientation

Hierarchies, Status and Caste

Verbal Communication

Protocol and Etiquette

Indian Business Protocol and Social Etiquette for Westerners: Three Quizzes

Etiquette in India I: Health versus Etiquette

Etiquette in India II: Dealing with Beggars

Etiquette in India III: Inviting Indians to Dinner

Part Two: Your Life In India

Introduction

Chapter One: How To Prepare Yourself

Taking a Pet

Chapter Two: The First Weeks

Learning the Language

Housing

The Housing Contract

Chapter Three: Moving Into Your New Home

Domestic Help

Finding the Right Help

Dealing with Your Domestic Help

Chapter Four: Settling Your Children

Water

Schools

Discipline

Finding a Doctor or Dentist

Chapter Five: Culture Shock

How to Adjust

Learn the Local Language

Make New Friends

Chapter Six: Parties and Etiquette

New Delhi

Chennai (Madras)

Mumbai (Bombay)

The Job of Giving a Party

Social Etiquette

Chapter Seven: Caste.

Chapter Eight: Body Language and Communication

Physical Contact

The Left Hand

Feet

Body Space

Verbal and Non Verbal Communication

Chapter Nine: Beggars and Traveling

Travel

In Cities

Taxis

Three-Wheelers

Bicycle Rickshaws

Subways

Motorbikes

Traveling Between Cities

By Train

By Motorbike

By Airplane

By Car

Road Etiquette

Chapter Ten: The Diversity Of India

Dress

Perceptions

Last Word

Addendum: Background Information

Population

Languages

Weather

Historical Summary

Aryan Influence

Islamic Influence

Government And Economy

The Economy

Religions

Hinduism

Jainism

Buddhism

Islam

Sikhism

Christianity

Zoroastrianism

Holidays &amp

Festivals

January

February - March

March - April

April - May

May - June

June - July

July - August

August - September

September - October

October - November

November - December

Rear Cover.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-62198-662-4

87-630-9946-2

OCLC:

769012680