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Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / Susan H. Shearouse.
- Format:
- Book
- Author/Creator:
- Shearouse, Susan H.
- Language:
- English
- Subjects (All):
- Conflict management.
- Interpersonal relations.
- Physical Description:
- 1 online resource (273 p.)
- Edition:
- 1st edition
- Other Title:
- Conflict one hundred one
- Conflict one hundred and one
- Place of Publication:
- New York : American Management Association, 2011.
- Language Note:
- English
- System Details:
- text file
- Summary:
- When conflict brews at the office, it's a manager's job to cool things down.
- Contents:
- pt. 1. Introudction
- pt. 2. Understanding the dynamics of conflict
- pt. 3. Keys to resolving conflict
- pt. 4. Putting it all together.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on print version record and CIP data provided by publisher.
- ISBN:
- 9786613099754
- 9781283099752
- 1283099756
- 9780814417126
- 0814417124
- OCLC:
- 723945682
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