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The librarian as information consultant : transforming reference for the Information Age / Sarah Anne Murphy.
- Format:
- Book
- Author/Creator:
- Murphy.
- Language:
- English
- Subjects (All):
- Reference services (Libraries)--Forecasting.
- Reference services (Libraries).
- Reference services (Libraries)--Management.
- Information consultants.
- Reference librarians--Effect of technological innovations on.
- Reference librarians.
- Physical Description:
- 1 online resource (121 p.)
- Edition:
- 1版.
- Place of Publication:
- Chicago : American Library Association, 2011.
- Language Note:
- English
- Summary:
- Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book.
- Contents:
- The library and information consultant
- Strategies for building and maintaining consumer relationships
- Marketing the library and information consultant's services : creating a sophisticated brand
- The business of consulting : managing employee service roles and consumer demand
- Developing the infrastructure and culture for continuous quality improvement.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- ISBN:
- 0-8389-9276-5
- 1-283-09350-2
- 9786613093509
- 0-8389-9275-7
- OCLC:
- 719377460
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