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The three pillars of public management : secrets of sustained success / Ole Ingstrup and Paul Crookall.
- Format:
- Book
- Author/Creator:
- Ingstrup, Ole.
- Language:
- English
- Subjects (All):
- Public administration.
- Political science.
- Physical Description:
- 1 online resource (xi, 246 pages) : illustrations
- Edition:
- 1st ed.
- Place of Publication:
- Montreal ; Ithaca : McGill-Queen's University Press, c1998.
- Language Note:
- English
- Summary:
- Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, based on the experiences of senior managers and a survey of top-performing public service organizations around the world, for building and sustaining effective public service organizations. The authors find that success in serving the public rests on three pillars: the aim, or mission, of the organization; the character of the people and the institution; and the tools available to achieve the aim. The Three Pillars of Public Management is an important resource for practitioners at all levels of the public service, from central agencies and top national departments to regional, state, or provincial governments and municipalities. With an easy-to-read style, inspiring examples, and a checklist of questions at the end of each chapter the book is a valuable tool for improving the public sector workplace and helping public servants make a difference.
- Contents:
- Intro; Contents; Acknowledgments; 1 Learning from the Best; 2 Studying the Best; SECTION 1 AIM; SECTION 2 CHARACTER; SECTION 3 EXECUTION; Appendix A: Explorations; Appendix B: Question Rankings; Appendix C: Contributors to the Survey; Appendix D: Research Method and Issues; Notes; Index; About the Authors; 3 Mission; 4 Leadership; 5 Accountability; 6 People; 7 Communication; 8 Trust; 9 Management Tools; 10 Teamwork; 11 Change Management; 12 Final Thoughts
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Includes bibliographical references and index.
- ISBN:
- 1-282-85784-3
- 9786612857843
- 0-7735-6761-5
- OCLC:
- 929121631
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