Skills of workplace communication : a handbook for T&D specialists and their organizations / Richard P. Picardi.

Format:

Book

Author/Creator:

Picardi, Richard P., 1941-

Language:

English

Subjects (All):

Business writing.

Personnel management.

Physical Description:

1 online resource (319 p.)

Edition:

1st ed.

Place of Publication:

Westport, Conn. : Quorum Books, 2001.

Language Note:

English

Summary:

Ability and skill are important, but they are not everything. Equally important is how you communicate yourself--your competencies and achievements--to others. Teacher and consultant Richard Picardi takes a long, thoughtful look at the things we all need to understand in order to allow our ideas to be heard and understood in today's noisy, hotly competitive organizations. He covers not just the skills of putting your ideas, recommendations, and analyses in writing, but also the other way in which effective communication is accomplished: nonverbally. He shows you the internal and external roadblocks to effective communication and how to break through them. In Part I, Picardi analyzes the nature of verbal and nonverbal communication. He shows how to recognize and remove internal and external barriers to effective communication and create messages that get the results you want. He then focuses on the specific goals of business communication, showing how the concept of change interacts with all forms of communication--in fact, how change is implicit in them. Picardi lays out the elements of organization that are essential in creating reader-based messages, then explains how to compose the clear, forceful sentences and paragraphs to express them. Later, in Part III, he presents his system of text boxes, showing how to write typical business memos and letters, using direct and indirect patterns of writing to demonstrate different types of messages you want to communicate, and ends with a systematic method to revise and improve upon first drafts. He goes on to apply the principles of reader-based communication, effective organization, and clear expression to proposal and report writing. He shows how proposals differ from reports and how to write both effectively. For training and development specialists, the book provides the material you need to teach these skills to others.

Contents:

Intro

Preface and Acknowledgments

Part I. Communication: Its Flow and Its Flaws

1. Successful Business Communication in a Competitive Environment

2. Human Communication: Its Basic Flow and Potential Flaws

3. The Flow of Business Communication

4. Removing Internal Causes of Business Communication Flaws

5. Removing External Causes of Business Communication Flaws

Part II. Becoming a Successful Business Writer

6. The Foundations of Effective Business Writing

7. Achieving the Style and Tone of Effective Business Writing

8. Organizing and Developing the Total Document

9. Making Your Ideas Flow Easily Through Your Paragraphs

10. Writing Clear, Forceful, Reader-Based Sentences

Part III. Memos, Letters, and E-Mail

11. Writing Memos and Letters that Achieve Your Goals

12. Writing and Revising Neutral and Good News Memos

13. Writing and Revising Negative News Memos

14. Writing and Revising Neutral or Positive News Letters

15. Writing and Revising Indirect or Deferred-Load Letters for Negative News, Persuasion, and Sales

Part IV. Writing Reports for Business and Government

16. Report Writers, Managers, and Audiences

17. Report Purposes, Formats, and Categories

18. Report Research, Statistics, and Illustrations

19. The Content and Structure of the Formal Report

20. Organizing and Writing a Formal Proposal

Appendix A: A Governmental Agency Environmental Report with Tables

Appendix B: Some Sample Charts and Graphs

Notes

Bibliography

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. [299]-300) and index.

ISBN:

9781429473125

1429473126

9780313004605

0313004609

OCLC:

70768287