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How to tell anyone anything : breakthrough techniques for handling difficult conversations at work / Richard S. Gallagher.
- Format:
- Book
- Author/Creator:
- Gallagher, Richard S.
- Language:
- English
- Subjects (All):
- Business communication.
- Interpersonal communication.
- Conflict management.
- Conversation.
- Physical Description:
- 1 online resource (236 p.)
- Edition:
- 1st edition
- Place of Publication:
- New York : American Management Association, 2009.
- Language Note:
- English
- System Details:
- text file
- Summary:
- A painless new approach to communication anyone can use to make the most challenging conversations productive and stress-free!
- Contents:
- Contents; Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on print version record.
- ISBN:
- 1-282-17097-X
- 9786612170973
- 0-8144-1016-2
- OCLC:
- 647821968
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