The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page.

Format:

Book

Author/Creator:

Page, Susan (Susan Ann)

Language:

English

Subjects (All):

Workflow--Management.

Workflow.

Organizational effectiveness.

Management.

Physical Description:

1 online resource (353 p.)

Edition:

1st edition

Other Title:

Ten simple steps to increase effectiveness, efficiency, and adaptability

Place of Publication:

New York : AMACOM, c2010.

Language Note:

English

System Details:

text file

Summary:

"A good process eliminates wasted time." - Bill Gates

Contents:

CONTENTS; CHAPTER 1: The Roadmap: Learning How to Navigate; CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List; CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep; CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting; CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In; CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything; CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real

CHAPTER 8: Step 8: Test and Rework: Making Sure It Works CHAPTER 9: Step 9: Implement the Change: Preparing the Organization; CHAPTER 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset; CHAPTER 11: Create the Executive Summary: Getting the Recognition; CHAPTER 12: Case Study: Sharing a Real-World Example; INDEX

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786612492716

9781613448335

1613448333

9781282492714

1282492713

9780814414798

0814414796

OCLC:

592756343