Reading and writing public documents : problems, solutions, and characteristics / edited by Daniel Janssen, Rob Neutelings.

Format:

Book

Contributor:

Janssen, Daniel.

Neutelings, Rob, 1963-

Series:

Document design companion series ; v. 1.

Document design companion series ; v. 1

Language:

English

Subjects (All):

Government report writing.

Physical Description:

1 online resource (vi, 304 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Amsterdam ; [Great Britain] : J. Benjamins, c2001.

Language Note:

English

Summary:

Governments communicate with the public through all kinds of documents: forms, brochures, letters, policy papers, and so on. These public documents have an important role in any democracy and their design very much affects the efficiency with which governments can perform their tasks.Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.

Contents:

How research can lead to better government forms / Carel Jansen & Michael Steehouder Undercover research into text quality as a tool for communication management : the case of the Dutch tax department / Jan Renkema Optimizing public information brochures : formative evaluation in document design processes / Menno de Jong & Peter Jan Schellens Public documents in a multilingual context / Jacqueline Hulst & Leo Lentz Improving the quality of public documents : or, why training public writers often doesn't work / Daniël Janssen The lack of clarity in a sentence : the style of official documents in Dutch / Frank Jansen Convincing citizens : the role of argument quality / Hans Hoeken Collaborative writing for the government / Daniël Janssen & Niels van der Mast Strategic revision of public documents : how policy writers revise documents in order to reach consensus / Niels van der Mast & Daniël Janssen Trust and verify : local suspensions of the cooperation principle in political communication / Rob Neutelings & Henk Pander Maat Reading to assess in professional life : reading styles of Dutch parliamentarians / Rob Neutelings

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

ISBN:

9786612163616

9781282163614

1282163612

9789027299475

9027299471

OCLC:

70767072