Policy in action : the challenge of service delivery / John Wanna, John Butcher, Benoit Freyens.

Format:

Book

Author/Creator:

Wanna, John.

Contributor:

Freyens, Benoit.

Butcher, John.

Language:

English

Subjects (All):

Policy sciences.

Public administration.

Physical Description:

1 online resource (333 p.)

Edition:

1st ed.

Place of Publication:

Sydney : UNSW Press, c2010.

Language Note:

English

Summary:

Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government programs and services in Australia? Policy in Action is the first book to address this question, offering descriptive accounts of how public services programs are designed and implemented and how they might be better managed.

Contents:

Contents; Preface; Acknowledgments; Introduction: Policy in action -the challenge of service delivery and implementation; 1: The transformation of the service delivery state; 2: The politics of service delivery; 3: Understanding the economics of service delivery; 4: Choices in delivery; 5: Purchasing services; 6: Who is being served?; 7: Program design and planning; 8: Program implementation and management; 9: Performance management; 10: Public sector governance and networked delivery; 11: The future of policy and service delivery; Notes; Bibliography; Index

Notes:

Description based upon print version of record.

ISBN:

1-74223-206-X

OCLC:

635292069