Conflict management / Baden Eunson.

Format:

Book

Author/Creator:

Eunson, Baden.

Series:

Business tools series.

Business tools series

Language:

English

Subjects (All):

Conflict management.

Interpersonal conflict.

Negotiation.

Physical Description:

1 online resource (136 p.)

Edition:

1st ed.

Place of Publication:

Milton, Australia ; Berkeley, CA : John Wiley & Sons, 2007.

Language Note:

English

Summary:

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planninggoal settingcompromisemediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles,

Contents:

Conflict Management; Contents; Preface; Introduction; Chapter 1: Conflict - the basics; Chapter 2: Conflict development; Chapter 3: Approaches to managing conflict; Chapter 4: Negotiation - the basics; Chapter 5: Positions, concessions and interests; Chapter 6: Getting ready to negotiate; Chapter 7: Negotiation styles; Chapter 8: Negotiation tools and planning; Conclusion; Notes; Glossary; Index

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786613649010

9781118395547

1118395549

9781280672088

1280672080

9781118395554

1118395557

OCLC:

792688685