Working PeopleSmart : 6 strategies for success / Mel Silberman, Freda Hansburg.

Format:

Book

Author/Creator:

Silberman, Melvin L.

Contributor:

Hansburg, Freda, 1950-

Series:

0

Language:

English

Subjects (All):

Psychology, Industrial--Handbooks, manuals, etc.

Psychology, Industrial.

Success in business--Handbooks, manuals, etc.

Success in business.

Interpersonal relations--Handbooks, manuals, etc.

Interpersonal relations.

Organizational effectiveness--Handbooks, manuals, etc.

Organizational effectiveness.

Physical Description:

1 online resource (225 p.)

Edition:

1st ed.

Other Title:

Working people smart

Place of Publication:

San Francisco : Berrett-Koehler Publishers, c2004.

Language Note:

English

System Details:

text file

Summary:

Bringing out the best in others is good business. When we bring both respect and interpersonal savvy to our work relationships, we do more than make people feel good. We enhance personal and organizational performance. And as the workplace grows more complex and competitive, managing our work relationships becomes even more essential and difficult. Now more than ever we need to work people smart. Working PeopleSmart describes the six core strategies used by people-smart individuals and shows how to apply them in the toughest workplace situations. Individuals who are people smart know how to op

Contents:

Contents; Preface; Introduction; Strategy 1: Be Curious Rather than Furious; Breaking In a New Boss; When a Customer Is Furious; When You Become the Boss of Former Colleagues; Understanding Your Boss's Priorities; Responding to a Critical Co-worker; When Someone's Performance Is Slipping; When an Unfamiliar Accent Interferes with Your Understanding; When Someone Is a Mystery You'd Rather Not Solve; Strategy 2: Include the Listener Rather than Talk at Him or Her; Making Complicated Assignments Clear; When the Clock Is Running; When Someone Doesn't Speak the Group Language

When You Owe an ApologyWhen You Don't Believe They "Get It"; When Your Boss Has No Time to Listen; Announcing Unpopular Policies; Making an Effective Presentation; When People Tune You Out; Strategy 3: Speak Up (with Tact) Rather than Suffer in Silence; When Your Boss Asks Too Much; Getting Co-workers to Pull Their Weight; When You Lose Your Cool with Subordinates; When a Colleague Makes Unwanted Overtures; When the Boss Is a Bully; Dealing with an Underachiever; When a Co-worker Fails to Follow Through; When Your Boss Asks You to Do Something Unethical; When Someone Tells Offensive Jokes

Strategy 4: Invite Others to Be Your Mirror Rather than Your Blind SpotCoaxing Praise Out of a Stony Boss; When a Team Is Short on Feedback; When a Staff Member Needs Grooming; Delivering Your Resignation; Dealing with Gossip; Opening a "Clam"; When Your Boss Gives You a Verbal Warning; Handling a Chronic Complainer; Strategy 5: Be Open to Resistance Rather than Fight It; Responding to a Customer's Angry E-mail Message; Asking For a Raise; When Customers Don't Return Calls; When Your Boss Springs Surprise Assignments; Encouraging a "Computer-Phobic" Direct Report

Making a Pitch for More ResourcesPersuading Customers to Try a New Service; When a Colleague Thwarts Your Needs; When You're Caught in the Middle; Strategy 6: Think We, Not Me; Getting the Team Spirit; When Team Members Lock Horns; When People Don't Participate Equally; When Everybody Is on Overload; Coping with Turnover; Getting a Team to Think Out of the Box; Collaborating with Other Departments; When Your Staff Are in Conflict; Now What?; Index; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; W; About the Authors; PeopleSmart Products and Services

Notes:

Includes index.

ISBN:

9786613268839

9781283268837

1283268833

9781605098517

1605098515

OCLC:

751963558