Authentic conversations : moving from manipulation to truth and commitment / Jamie Showkeir, Maren Showkeir.

Format:

Book

Author/Creator:

Showkeir, Jamie, 1952-

Contributor:

Showkeir, Maren, 1957-

Language:

English

Subjects (All):

Communication in organizations.

Interpersonal relations.

Organizational behavior.

Physical Description:

1 online resource (235 p.)

Edition:

1st ed.

Place of Publication:

San Francisco, Calif. : Berrett-Koehler Publishers, c2008.

Language Note:

English

Summary:

In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional-ordinary conversations-and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to change the culture you must change the conversations.All too often workplace conversations-between managers and direct reports, peer-to-peer, or with external stakeholders- create parent-child relationships. People hide facts, sugarcoat reality and

Contents:

Contents; Dedication; Foreword; Preface; INTRODUCTION: The Dangerous Book for Adults; CHAPTER 1 Revolutionary Conversations for Adults; CHAPTER 2 Relationships That Don't Work at Work; CHAPTER 3 The Myth of Holding Others Accountable; CHAPTER 4 You Can't Make All the Fourth Graders Happy; CHAPTER 5 Hostages to Disappointment; CHAPTER 6 Change the Conversation, Change the Culture; CHAPTER 7 Moving from Manipulation to Engagement; CHAPTER 8 Stop Courting the Cynic; CHAPTER 9 Cutting the Ties That Bind; CHAPTER 10 Declaration of Interdependence; CHAPTER 11 Open Season-Remove the Camouflage!

CONCLUSION: Starting the RevolutionA Practical Guide to Authentic Conversations; Suggestions for Getting Started; Facing a Difficult Issue; Seeking an Exception; Proposing Change; Introducing a Mandate; Renegotiating an Established Relationship; Initiating Endings; Dealing with Individual Performance; Creating Your Own Authentic Conversations; Acknowledgments; Notes; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; U; V; W; Z; About the Authors; About henning-showkeir & associates, inc.

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 193-194) and index.

ISBN:

1-282-30015-6

9786612300158

1-57675-981-4

OCLC:

476226254