Emotional intelligence for project managers : the people skills you need to achieve outstanding results / Anthony C. Mersino.

Format:

Book

Author/Creator:

Mersino, Anthony C.

Language:

English

Subjects (All):

Project management--Psychological aspects.

Project management.

Emotional intelligence.

Teams in the workplace--Management.

Teams in the workplace.

Physical Description:

1 online resource (272 p.)

Edition:

1st ed.

Place of Publication:

New York : American Management Association, c2007.

Language Note:

English

System Details:

text file

Summary:

Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to: Set the tone and direction for the project Communicate more effectively Improve listening skills Create a positive work environment Motivate, coach, and mentor team members Productively handle stress, criticism, and blame And more. Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.

Contents:

Intro

Contents

Acknowledgments

1 An Introduction to Emotional Intelligence

1 My Growth in Emotional Intelligence

2 A Brief Primer on Emotional Intelligence

2 Project Management Begins with Self-Management

3 Self-Awareness

4 Self-Management

3 Building Project Stakeholder Relationships

5 Social Awareness

6 Relationship Management

4 Using EQ to Lead Project Teams

7 Project Team Leadership

8 Creating a Positive Team Environment

9 Leveraging Emotional Intelligence on Large and Complex Projects

Epilogue

Appendixes

Appendix A Emotional Tally Sheet

Appendix B Emotional Intelligence Assessment Checklist

Appendix C Stakeholder Management Tool

Appendix D Responsibility Assignment Matrix (RAM)

Appendix E Emotional Intelligence Movies and Scenes

Appendix F Magazines and Journals on Emotional Intelligence

Appendix G Books on Emotional Intelligence

Appendix H Training Sources for Emotional Intelligence

Appendix I Emotional Intelligence Web Sites

Appendix J Emotional Intelligence Assessment Instruments

Appendix K Results of the 2005 Survey of Emotional Intelligence in PMs

Index.

Notes:

Includes bibliographical references and index.

Includes index.

ISBN:

9786611128104

9781281128102

1281128104

9780814400760

0814400760

OCLC:

647669742