What really matters : service, leadership, people, and values / John Pepper.

Format:

Book

Author/Creator:

Pepper, John, Jr., 1938-

Contributor:

Morris, Brian.

Language:

English

Subjects (All):

Success in business.

Organizational effectiveness.

Procter & Gamble Company--History.

Procter & Gamble Company.

Pepper, John, Jr., 1938-.

Pepper, John.

Physical Description:

1 online resource (320 p.)

Edition:

1st Yale University Press ed.

Place of Publication:

New Haven : Yale University Press, 2007.

Language Note:

English

System Details:

audio file

Summary:

The fundamental question in business and in personal life is the same: What really matters? In this book one of Americas most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers.John Pepper, president, CEO, and chairman of Procter & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In What Really Matters he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all center on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapesand is shaped byethical behavior. His profoundly important advice and counsel belong in the lexicon and practice of every leader.

Contents:

Introduction: My early years in business

Foundations for success. Creating leadership brands-and keeping them young ; Let the consumer decide ; Going for the big win

Staying in the lead. The rewards of doing good ; The power of community

How we live our lives. A passionate sense of ownership ; The benefits of diversity and the challenge of achieving it ; A personal model for living ; A family affair

Conclusion: Enduring values in an age of innovation

Appendix 1: Biographies of key leaders

Appendix 2: Redesigning your organizational structure to achieve your purpose.

Participant:

Narrator: Brian Morris.

Notes:

"Material from this book was first published in an earlier edition by Procter & Gamble in 2005"--T.p. verso.

Perspectives from the president, CEO, and chairman of Procter & Gamble.

Includes bibliographical references (p. [283]-288) and index.

ISBN:

1-281-73496-9

9786611734961

0-300-13519-X

OCLC:

923592509